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Drivetrain is seeking a dynamic and experienced Program Manager to join our team. This role will focus on managing customer-related activities for our product implementation team and will be part of the CEO's office. The Program Manager will also take on various Chief of Staff responsibilities, interfacing with global customers, and owning customer success metrics.
Key Responsibilities
Customer Engagement: Serve as the primary point of contact for global customers during product implementation, ensuring their needs are met and expectations exceeded.
Project Management: Lead cross-functional teams to deliver successful implementation projects on time and within budget while maintaining high-quality standards.
Metrics Ownership: Develop, track, and report on customer success metrics, using data to drive improvements in service delivery and client satisfaction.
Strategic Planning: Collaborate with the CEO and other executives to define strategic initiatives that enhance customer experience and align with business objectives.
Stakeholder Communication: Maintain clear communication with internal teams and external stakeholders, providing regular updates on project status and addressing any concerns promptly.
Process Improvement: Identify opportunities for process enhancements within the implementation workflow to streamline operations and improve efficiency.
Risk Management: Proactively identify potential risks associated with customer projects and develop mitigation strategies to ensure successful outcomes.
Team Collaboration: Foster a collaborative environment across departments, including sales, engineering, and support teams, to ensure alignment on customer objectives.
Experience:
1-3 years in program or project management roles, preferably in a SaaS or technology-driven environment.
Skills:
Proven track record of managing complex projects with multiple stakeholders.
Strong analytical skills with the ability to interpret data and make data-driven decisions.
Excellent communication and interpersonal skills to effectively engage with diverse teams and clients.
Familiarity with Agile methodologies is a plus.
Ability to work in a fast-paced environment while managing competing priorities.
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