Program Manager, Partner Services

About the role: 

We are looking for a seasoned Program Manager with a passion for innovation and business impact. This role will be a valued contributor in Blackbaud’s pursuit of becoming even more partner-obsessed and platform-focused. This highly motivated individual will bring a disciplined analytical approach combined with creativity. Strategic thinking and exceptional communication skills will be key assets as you translate partner profitability into Blackbaud business impact. 

What you’ll do: 

• Enhance GTM strategy for the Blackbaud Partner Service Program by adding new products and increasing program membership 

• Monitor role KPIs including engagement volumes and partner attach rate 

• Identify and input to evaluate future Blackbaud products that will be added to the service program. 

• Support accredited service partners to jointly deliver go-to-market offering to land with the field and measure success 

• Oversee the content development process for product and implementation training for new and existing Blackbaud products included in the service program. 

• Collaborate extensively with partner enablement to raise program awareness and updates 

• Drive to deepen the capability and scale of the Partner Development Managers through program enablement and collaboration. 

• Collaborate with internal Blackbaud teams to ensure program coordination and alignment.    

What you’ll bring: 

• 1-2 Years of Program management or service delivery experience. 

• Experience launching programs to customers, partners and internal stake holders  

• Direct experience working with Sales teams and landing go-to-market offerings and tracking pipelines and wins 

• Ability to support partners in creation of go-to-market offering is based on sales plays and tracking effectiveness with wins 

• Positive influence that impacts clients and partner executives 

• Awareness of industry trends with the ability to gain insights into market trends