Program Manager || Real Estate and Home Services

About HighLevel

HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their marketing goals. We currently have 1000+ employees across 15 countries, working remotely as well as in our headquarters, which is located in Dallas, Texas. Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and encourage a healthy work-life balance for our employees wherever they call home.

Our Website - https://www.gohighlevel.com/

YouTube Channel- https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g

Blog Post - https://blog.gohighlevel.com/general-atlantic-joins-highlevel/

Our Customers:

HighLevel serves a diverse customer base, including over 60K agencies & entrepreneurs and 450K million businesses globally. Our customers range from small and medium-sized businesses to enterprises, spanning various industries and sectors.

Scale at HighLevel:

We work at scale; our infrastructure handles  around 3 Billion+ API hits & 2 Billion+ message events monthly and over 25M views of customer pages daily. We also handle over 80 Terabytes of data across 5 Databases.

About the Team

Currently we have millions of sales funnels, websites, attributions, forms and survey tools for lead generation. Our B2B customers use these tools to bring in the leads to the HighLevel CRM system. We are working to continuously improve the functionality of these tools to solve our customers’ business needs. In this role, you will be expected to be autonomous, guide other developers who might need technical help, collaborate with other technical teams, product, support and customer success

About the Role

HighLevel Inc. is seeking a Program Manager for our Real Estate & Home Services sectors. This role will focus on analyzing client requirements, leading programs across product areas, and collaborating with various product teams to ensure alignment and progress. The Program Manager will report progress to senior leadership, measure program efficacy, plan and execute user education and acquisition initiatives, and support various internal teams to increase market share in the Real Estate & Home Services niches.

Type: Full Time (Remote in India)

• Analyze requirements from clients operating in Real Estate & Home Services niches.
• Consolidate these requirements and lead programs across product areas in collaboration with various product teams.
• Report progress to senior leadership and other departmental leaders.
• Measure the efficacy of the programs, growth in said niches, NPS & C-SAT for these segments.
• Plan and execute user education initiatives for clients in said niches to boost user engagement.
• Plan and execute user acquisition initiatives in said niches to grow adoption.
• Support affiliates, trial engagement, customer success, account management, marketing, and product marketing/education teams in increasing our market share in said niches.
• Conduct daily user interviews with customers in said niches and provide structured, concise product feedback to product managers and dev leads.
• Work across the organization to improve our platform for the real estate & home services industry.

• Strong analytical skills to understand and consolidate client requirements.
• Excellent program management skills, with a proven track record of leading programs across multiple product areas.
• Effective communication skills to report progress and collaborate with various teams and senior leadership.
• Ability to measure program efficacy using key metrics such as NPS & C-SAT.
• Experience in planning and executing user education and acquisition initiatives.
• Strong interpersonal skills to conduct user interviews and gather product feedback.
• Ability to work across the organization and align teams to improve the platform for specific niches.
• Understanding of the workings of a B2B SaaS business.
• Deep understanding of data & analytics.
• Demonstrable experience in running experiments and proving/disproving hypotheses.

• Experience in the Real Estate & Home Services industries.
• Familiarity with SaaS platforms and tools relevant to these niches.
• Proficiency in using analytics tools to measure program success and user engagement.
• Experience working with marketing, customer success, and product teams to drive user adoption and satisfaction.
• Ability to lead without formal authority and guide teams to achieve program goals.
• Understanding of user behavior and engagement strategies.

EEO Statement

At HighLevel, we value diversity. In fact, we understand it makes our organisation stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities, and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences while providing excellent service to our clients and learning from one another along the way! Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.