Program/Project Management Representativ

Project Role : Program/Project Management Representativ
Project Role Description : Deliver business and technology outcomes for assigned program, project, or contracted service. Leverage standard tools, methodologies and processes to deliver, monitor, and control service level agreements.
Must have skills : Configuration Management (CM)
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Roles & Responsibilities
Maintain and manage the Configuration Management Database (CMDB) to ensure accurate and up-to-date configuration items (CIs)
Collaborate with cross-functional teams (Infrastructure, Applications, Network, Security) to validate and update CMDB entries
Perform regular audits and reconcile CMDB data with live environments to ensure consistency
Provide CMDB insights, dashboards, and reports to stakeholders and management
Support incident, problem, and change management processes using CMDB data
Act as backup for ManageEngine resources, ensuring seamless continuity of CMDB operations
Identify process improvement opportunities and support initiatives to enhance CMDB accuracy and efficiency
Work effectively in rotational shifts to ensure 24/7 coverage of CMDB-related operations
Required Skills / Qualifications
Strong experience in CMDB management and IT service operations
Familiarity with ITSM tools, especially CMDB and ManageEngine
Excellent stakeholder communication and coordination skills
Strong analytical, problem-solving, and reporting capabilities
Knowledge of IT infrastructure, applications, and cross-functional service operations
Ability to handle multiple priorities in a fast-paced environment

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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