Program/Project Management Representativ

Project Role : Program/Project Management Representativ
Project Role Description : Deliver business and technology outcomes for assigned program, project, or contracted service. Leverage standard tools, methodologies and processes to deliver, monitor, and control service level agreements.
Must have skills : Enterprise Systems Monitoring Tools
Good to have skills : Network Architecture and Design, Automation Architecture
Minimum 12 year(s) of experience is required
Educational Qualification : 15 years full time education

Role: Lead – Enterprise Monitoring and Observability, Career Level 7
Role Description:
We are seeking a seasoned professional to lead the Enterprise Monitoring and Observability team. The ideal candidate will have over 16 years of experience in managing tools and observability platforms, with a strong background in run operations, platform availability, compliance, and governance. This role requires strategic leadership to ensure seamless operations, vendor coordination, and adoption of monitoring tools across the enterprise.
Must Have Skills:
- 10+ years of experience in Network Monitoring and performance management tools
- 5+ years of experience in managing Run operations for tools
- Scripting (Python, Shell , Bash)
- Monitoring dashboard creation and alert configuration
- 4+ Experience with observability platforms
Good to Have Skills:
- Experience with cloud monitoring (AWS, Azure, GCP)
- Familiarity with RPA tools
- Knowledge of ITIL framework
- Understanding of microservices and container monitoring
Job Requirements:
Key Responsibilities:
- Provide leadership and mentorship to the monitoring operations team.
- Collaborate with cross-functional teams to align monitoring strategies with business objectives.
- Drive adoption and usage of observability tools across application and infrastructure teams.
- Establish governance frameworks for monitoring tools and observability practices.
- Manage vendor relationships and coordinate support and licensing.
- Oversee compliance processes including CI onboarding, tool upgrades, and lifecycle management.
- Ensure high availability and performance of monitoring platforms.
- Lead and manage run operations for enterprise monitoring and observability tools.
- Deploy, configure, integrate, and administer enterprise monitoring tools including nGeniusOne, PAMS, and ThousandEyes.
Technical Experience:
Minimum of 15+ years of industry experience in administration of enterprise monitoring tools. Good understanding of enterprise tools architecture and scripting. Familiarity with observability platforms and log analytics is a plus.
Professional Attributes:
Excellent verbal and written communication skills. Ability to work independently and collaboratively in a fast-paced environment. Strong analytical and problem-solving skills.
Educational Qualification and Certification:
Graduate Degree in Computer Science, Information Technology, or related field. Relevant certifications are a plus.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.