Project Coordinator & Customer Service Coordinator

Project Coordinator & Customer Service Coordinator

Job Overview

We are looking for a proactive and detail -oriented Project Coordinator & Customer Service Coordinator to work closely with the leadership team and support day -to -day operations. This role involves coordinating with internal teams and customers, ensuring smooth communication, and helping resolve queries efficiently.

Key Responsibilities

• Work directly with business owners to support ongoing projects and operational activities.
  
• Coordinate with team members across India and Europe using digital tools like Slack.
  
• Communicate with customers via email, and occasionally through Zoom and phone calls.
  
• Understand common customer and team queries (FAQs), maintain detailed notes, and share insights with leadership.
  
• Prepare clear and accurate responses to customer and team queries to ensure timely resolution.
  
• Use internal CRM tools and client portals to track updates and maintain visibility on tasks and communications.
  
• Ensure smooth coordination and timely updates in a fast -paced, always -on (24/7 responsive) work environment.
  

Required Skills & Qualifications

• Strong written and spoken English communication skills.
  
• Ability to handle customer interactions professionally and confidently.
  
• Good organizational and note -taking skills with attention to detail.
  
• Comfortable working with digital communication tools (Slack, email, Zoom, etc.).
  
• Ability to work collaboratively with global teams.
  

Desired Candidate Profile

• Smart, proactive, and quick to learn.
  
• Hardworking with a strong sense of ownership and accountability.
  
• Honest, sincere, and committed to delivering quality work.
  
• Takes pride in their work and strives for continuous improvement.
  
• Interior Design domain background preferred