Project Coordinator IN

• Project Lifecycle support: Assisting in the planning, execution, and closing of service projects. This includes tracking milestones and ensuring all deliverables align with the initial scope.
  
  


• Resource Coordination: Managing the scheduling and allocation of technical staff or field engineers to ensure the right talent is available for specific tasks.
  
  


• SLA & Performance Monitoring: Tracking Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) to ensure the client receives the promised level of service.
  
  


• Stakeholder Communication: Serving as a point of contact for clients, providing regular status updates and managing expectations regarding timelines or service hurdles.
  
  


• Documentation & Reporting: Maintaining comprehensive project documentation, including Minutes of Meetings, PO consumption tracker, Dispatch Tracker, budget trackers, and final service reports.
  
  


• Issue Resolution: Identifying bottlenecks in service delivery and coordinating with various departments to implement corrective actions.
  

Requirements

• To excel in this role, a candidate typically needs a mix of "soft" organisational skills and "hard" industry knowledge:
  


• Technical & Professional
  


• ITSM Knowledge: Familiarity with frameworks like ITIL (Information Technology Infrastructure Library) is often essential.
  


• Project Tools: Proficiency in tools like Remedy, SNOW, Excel, PowerPoint, etc
  


• Data Analysis: The ability to interpret customer feedback and performance metrics to identify trends.
  

• Communication: Exceptional verbal and written skills for drafting professional emails and leading status meetings.
  


• Problem-Solving: A proactive approach to managing service failures or resource shortages.
  


• Time Management: The ability to juggle multiple projects or service tickets simultaneously without losing track of details
  

Benefits

• PF
  


• ​Medical Insurance