Project Coordinator One Stop Elderly Centre

Position                       :  Project
Coordinator – One Stop Elderly Centre

Location                      :  Gurgaon (Old)

Reports
to                   :  State Programme Manager

Tenure                         :  1 Year (project duration)

HelpAge
India is a secular, not-for-profit organisation in India, registered under the
Societies’ Registration Act of 1860. Set up in 1978, the organisation works
for ‘the cause and care of disadvantaged older persons to improve their
quality of life’. It runs healthcare, agecare, livelihood, disaster
response and awareness initiatives throughout the country & advocates
strongly for the elder cause. It became the first and only Indian organization
to be honoured with the ‘UN Population Award 2020’ for its exemplary work in the
field of ageing and population issues, and earlier in 2014, has been the
recipient of ‘Vayoshreshtha Samman’ by Government of India, as an
institution working for senior citizens. We have been awarded highest CRISIL VO
1A grading for excellence in operations and high credibility. We have been
recognized as a Great Place to Work.   

The Project Coordinator– One Stop Elderly Centre
(OSEC) is responsible for driving the establishment,
management, and sustainability of an integrated elderly care hub,
ensuring delivery of preventive, primitive, and rehabilitative services under
one roof. The role is accountable for end-to-end
program planning, implementation, service quality, stakeholder engagement, and
performance outcomes, aligned with organizational goals and donor
commitments.

Key
Responsibilities

1.
Program Planning & Implementation

• Lead setup, operationalization, and expansion of OSEC centres at
  assigned locations
  
• Develop annual work plans,
  budgets, and implementation strategies
  
• Ensure infrastructure,
  staffing, and systems are aligned with OSEC standards
  

2.
Service Delivery & Quality Assurance

• Oversee day-to-day delivery of integrated
  services, including:
  
• Healthcare, physiotherapy, psycho-social
  support
  
• Legal aid, social security
  facilitation
  
• Day care, recreation, and
  digital literacy
  
• Ensure services are accessible, inclusive, and
  beneficiary-centric
  
• Monitor service quality, utilization, and
  beneficiary satisfaction
  

3.
Partnership & Stakeholder Management

• Build and manage
  partnerships with:
  
• Government departments
  (Health, Social Welfare, NHM, DALSA)
  
• Hospitals, NGOs,
  community-based organizations
  
• Enable service convergence for healthcare,
  pensions, insurance, and legal support
  
• Management
  of referral cases to territory care hospitals
  
• Engage local stakeholders
  and CSR partners for program sustainability
  

4.
Team Management & Capacity Building

• Supervise OSEC staff, including
  outreach workers & Physiotherapist 
  
• Build team capacity using
  structured training and Training
  of Trainers (ToT) models
  
• Ensure strong performance management and supportive
  supervision
  

5.
Monitoring, Evaluation & Reporting

• Develop and track program indicators, outputs, and
  outcomes.
  
• Strengthen MIS systems
  and  ensure data quality and
  accuracy
  
• Submit timely program reports to
  internal and donor stakeholders
  
• Conduct regular field visits, audits, and review
  meetings.
  

6.
Financial Management

• Manage program budgets, ensure cost-effectiveness, and
  monitor utilization.
  
• Ensure compliance with budgetary guidelines and donor
  requirements.
  
• Regular donor reporting and communication through state
  team.
  

7.
Documentation & Knowledge Management

• Document best practices, case studies, and success
  stories.
  
• Support research, learning, and dissemination of
  program insights.
  
• Contribute to evidence-building for scaling the OSEC
  model
  

Key
Deliverables

• Operational One Stop Elderly
  Centres serving targeted beneficiary coverage
  
• Improved access to healthcare, social security, and
  psychosocial support for elderly.
  
• Strong community and institutional partnerships
  
• High-quality program, financial, and impact reporting
  
• Documented case studies / best practices annually
  

Requirements

Qualifications
& Experience

• Master’s
  degree in Social Work / Public Health / Development Studies / related
  field.
  
• Preferably
  3–5 years of experience in program management, preferably in elderly care,
  health, or community development or in managing urban and community-based
  service centres
  
• Experience
  in managing multi-stakeholder projects and donor-funded programs.
  
• Strong
  program management and leadership skills.
  
• Knowledge of elderly welfare schemes & social protection systems
  
• Strong communication skills (English &
  Hindi)
  
• Monitoring
  & evaluation and reporting expertise.
  
• Problem-solving
  and decision-making skills.
  
• Ability
  to work in dynamic environments.
  
• Should be sensitive to the cause of the
  organisation
  

Disclaimer:
The Job Description above is not an exhaustive list of skills, efforts, duties,
and responsibilities associated with the position.

HelpAge India is an Equal Opportunity Employer and considers applicants
for all positions without prejudice to caste, religion or belief, sex, gender
identity, disability or any other characteristics protected by applicable laws.

HelpAge India is committed to
creating a dynamic work environment that values diversity and inclusion,
respect and integrity. For more information, visit www.helpageindia.org . Follow
us on Twitter, Facebook, LinkedIn, and YouTube.

Interested candidates may apply within
15 days of this advertisement, with a cover /motivation letter, and CV at  [email protected]; along
with details of last salary drawn, expected salary, and three professional
referees. 

Due
to the urgency of the position, interviews may be scheduled even before the
closure of the advertisement.  Hence,
interested candidates are encouraged to apply at the earliest. Please note that
we will not be able to notify all applicants.  Only shortlisted candidates will be notified about the interview date.