Project Delivery Engineer

Job Title: Project Delivery Engineer
Experience: 2+ Years
Location: Bangalore

About the Company:
Our client is a product-focused organization founded by experienced technocrats with over 14 years of collaboration and a combined industry experience of 100+ years. With strong domain expertise in the Infrastructure & Operations space, it has built a robust presence across India and international markets. The company offers a comprehensive portfolio of integrated IT solutions designed to simplify and automate complex IT environments. Its solutions empower enterprises to improve operational efficiency and deliver superior services to end users.

Role Overview:
We are looking for a Project Delivery Engineer who will be part of the delivery team responsible for executing end-to-end project implementations. The role involves working closely with customers throughout the deployment lifecycle, ensuring smooth implementation, timely delivery, and seamless transition to support.

Key Responsibilities:

1. End-to-End Project Deployment

• Lead deployment of Infraon product suite from project kickoff to closure.
  

• Ensure adherence to timelines, scope, and quality benchmarks.
  

• Drive project sign-off and collect customer feedback.
  

2. Project Scope & Planning

• Understand and document project scope, deliverables, and implementation steps.
  

• Identify risks and proactively plan mitigation strategies.
  

3. Customer Coordination & Communication

• Act as the primary point of contact for customers during deployment.
  

• Provide regular updates and ensure alignment on expectations.
  

• Address and resolve customer concerns promptly.
  

4. Product Installation & Configuration

• Install and configure Infraon products (IMS, Desk, NCCM, Secura).
  

• Ensure seamless integration with customer environments.
  

5. Technical Support & Issue Resolution

• Handle customer queries related to deployment and product usage.
  

• Escalate bugs/issues to the development team when required.
  

6. User Training & Handover

• Conduct product demos and training sessions for end users.
  

• Manage UAT sign-off and gather feedback for improvements.
  

7. Project Reporting & Documentation

• Share regular status reports with stakeholders.
  

• Maintain proper documentation and ensure data confidentiality.
  

8. Additional Responsibilities

• Travel to customer locations for deployment and training when required.
  

• Support organizational goals through successful project delivery.
  

Required Skills:

• Experience in Network Management Systems (NMS) and Helpdesk tools
  

• Strong understanding of IT infrastructure, networking basics, Linux, and SQL
  

• Ability to analyze project requirements and troubleshoot issues effectively
  

• Strong verbal and written communication skills
  

• Ability to interact with customers and deliver presentations
  

• Quick learner with ability to adapt to dynamic environments
  

• Comfortable working under tight timelines
  

Eligibility / Qualifications:

• Education: BE (IT/CS) / BCA / MCA / BSc / MSc (Computer Science or related fields)
  

Other Details:

• Notice Period: Immediate to 30 days
  

• Work From Office – 5 Days (Bangalore)