Project Manager (BAU)

Junior Project Manager – BAU & Support Operations

Role Overview

We are looking for a Junior Project Manager to manage BAU operations and support teams, acting as the primary point of contact for day-to-day queries from multiple stakeholders, including senior leadership. The role is delivery and communication focused, not a hands-on engineering role.

Key Responsibilities (Mandatory)

·         Own BAU operations for assigned platforms/projects

·         Manage support queues, prioritize incoming BAU queries and incidents

·         Coordinate with L1/L2/L3 teams to ensure SLA and TAT adherence

·         Act as the single point of contact for stakeholders, including senior executives

·         Run daily/weekly BAU calls, status updates, and escalation management

·         Prepare and share BAU dashboards, incident reports, and executive summaries

·         Handle production issues, root cause coordination, and post-incident reviews

·         Maintain PM artifacts such as RAID logs, status reports, and action trackers

Required Experience

·         2–5 years of experience as Junior Project Manager, PMO, Operations Manager, or Delivery Coordinator

·         Hands-on BAU / Support team management experience (non-negotiable)

·         Strong stakeholder communication and expectation management skills

·         Experience handling escalations and executive-facing communication

Good to Have

·         Exposure to data platforms, analytics, or Snowflake

·         Basic understanding of data engineering concepts

·         Experience working with technical delivery teams

What This Role Is Not

·         Not a data engineering role

·         Not a hands-on coding role

·         Not a senior project or program manager role