Pune - REF62951D_2025130075 - Lead Associate - French Collection

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Certified French Language - B2 2. Commerce Graduate with basic accounting knowledge 3. Experience in B2B collections preferred for North America clients 4. Excellent command on French language to effectively communicate with customers over calls and emails 5. Ability to follow-through on pending issues and meet deadlines 6. Understanding of Aging and past due balances, SOA, Invoice, Credits 7. Hand-On experience in SAP 8. Proficient in MS Office – Excel, Word 9. Good understanding of OTC domain and interlinkages 10. Ability to convince customers on overdue payments 11. Strong follow up skills on emails and calls 12. Should have knowledge of Dunning Process 13. Ability to trained and coach team members and work as SME 14. Should demonstrate problem solving and analytical skills 15. Knowledge of up streams and downstream impact of Collections 16. Ability to take over critical activities 17. Cooperation with external and internal auditors during audit and clearing off doubts and queries. 18. Verbal and written French Language proficiency.

Commerce Graduate and Certified French Language Expert – B2