Salary :
Activate JobCopilot
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a QA Engineer, Product & Technical Support Specialist in India.
This role sits at the intersection of quality assurance, technical troubleshooting, and product support within a fast-paced SaaS environment. You will be responsible for investigating customer-reported issues, validating product behavior, and ensuring the reliability of software releases across multiple systems and workflows. The position requires strong analytical thinking and hands-on technical experience, with an emphasis on debugging, reproducing issues, and identifying root causes. You will collaborate closely with engineers, product teams, and operational stakeholders to improve product quality and customer experience. Beyond testing and support, you will also contribute to documentation, onboarding resources, and automation initiatives. This is a highly dynamic role where curiosity, ownership, and structured problem-solving directly shape product outcomes and customer satisfaction.
Accountabilities:
- Investigate and troubleshoot customer-reported issues using support tools and internal systems to identify root causes and patterns.
- Reproduce bugs, validate product behavior, and determine whether issues are isolated or systemic.
- Collaborate with engineering teams to document, escalate, and track reproducible defects and fixes.
- Perform QA testing on new releases, ensuring feature quality and identifying regressions before deployment.
- Monitor post-release behavior to detect unexpected issues and ensure product stability.
- Contribute to customer-facing documentation, knowledge base articles, and onboarding materials.
- Analyze recurring issues to identify trends and recommend product or process improvements.
- Support automation and workflow improvements using modern AI and technical tools.
Requirements:
- Minimum 2 years of professional experience in software development, engineering, or equivalent technical roles.
- Strong technical troubleshooting and debugging skills, including experience with APIs, browser tools, or system logs.
- Solid understanding of QA principles, testing methodologies, and root-cause analysis.
- Excellent written and verbal communication skills with the ability to explain technical issues clearly.
- Strong analytical mindset with attention to detail and structured problem-solving ability.
- Experience working with SaaS products and modern tools such as Intercom, Slack, or similar platforms.
- Familiarity with AI-assisted workflows and automation tools is highly valued.
- Ability to work independently in ambiguous, fast-changing environments with strong ownership.
- Comfortable collaborating with cross-functional teams including developers, product managers, and support teams.
Benefits:
- Competitive annual salary of $14,000–$18,000 USD depending on experience and performance.
- Fully remote work with global flexibility.
- High ownership role with direct impact on product quality and customer experience.
- Exposure to modern SaaS tools, AI workflows, and engineering practices.
- Strong career growth opportunities into QA leadership, product operations, or technical roles.
- Collaborative, fast-paced environment focused on learning, autonomy, and execution.
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