QA Supervisor

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

Responsible for monitoring and evaluating transactions for exceptional customer service and technical resolution. Delivers feedback to Operations for continuous improvement. Delivers required number of QA monitors on a timely manner; · Generates and trends weekly/monthly QE related reports · Performs side-by-side sessions and provide real-time feedback · Participates on team meetings/huddles to share Quality and behavioral tagging trends · Participates in QA Calibration and maintain 2.5% variance or lower. · Works closely with the line leadership; · Develops and delivers action plans to TLs and Account Associates. · Skilled in pinpointing root cause/s for performance variance; · Keeps abreast of operational changes; · Upholds the ability to lead by successfully implementing new process; · Upholds corporate values and expected behavior. · Willing to support call volume when needed. · Adheres to the schedule set by the QA SDL / QA Supervisor. · Responsible for identifying and collecting best practices and share then with all QA · Works closely with the QA SDL / QA Supervisor to execute key QA initiatives or special projects, etc.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!