Qssu-Scu-Fcco-Field Credit Collections Officer

About this
job

Q-Sourcing Limited trading as Q-Sourcing Servtec is a manpower management
solutions firm operating in the East African Region in the countries of Uganda,
Kenya, Tanzania, Rwanda, and South Sudan.

On behalf of our client in the renewable energy sector, we are looking for
competent, skilled, and experienced Field
Credit Collections Officer to work in Arua.

Department: Credit

Position: Field Credit Collections
Officer

Reporting to: Credit Collections
Coordinator

Location: Arua

Job Summary:

The Field Credit Collections Officer will
be responsible for visiting customers with overdue payments, negotiating
repayment plans, and resolving issues related to delinquent accounts.

Key Responsibilities:

●      Conduct field visits to
customers' homes or businesses to collect outstanding payments, utilizing tact
and professionalism to address customer concerns and negotiate payment
arrangements.

●      Educate customers on their
account status, payment options, and consequences of non- payment, ensuring
clear and accurate communication.

●      Update customer account
information accurately and promptly in the system, documenting all collection
activities and interactions.

●      Identify and prioritize
delinquent accounts, developing action plans to recover outstanding balances in
a timely manner.

●      Collaborate with other
departments, such as credit analysis and customer service, to address root
causes of delinquency and prevent future occurrences.

●      Handle customer inquiries
and complaints related to billing, payments, and account discrepancies, resolving
issues promptly and efficiently.

●      Adhere to regulatory
requirements and compliance standards governing collections activities,
ensuring confidentiality and data security.

●      Meet or exceed individual
and team performance targets for collections effectiveness, call quality, and
customer satisfaction.

●      Participate in training and
development programs to enhance skills and knowledge related to collections
techniques and best practices.

●      Additional responsibilities
as assigned from time to time.

Requirements

Mandatory Requirements:

Education:

Bachelor's
degree in Business Administration, Finance, or related field preferred.

Experience:

●      Minimum of 1-2 years of
experience in collections, customer service, or field-based roles.

Skills and competencies:

●      Strong communication and
negotiation skills, with the ability to handle difficult conversations and
resolve conflicts.

●      Ability to work
independently and effectively manage time and resources in a field-based
environment.

●      Proficiency in MS Office
suite and experience with mobile data collection tools and customer
relationship management (CRM) systems.

●      Valid
driver's license and access to a reliable vehicle preferred

Added Advantage

●       Knowledge of regulatory
requirements governing collections activities in Uganda is a plus.

All candidates who meet the criteria outlined above
are encouraged to apply under the job vacancy “QSSU-SCU-FCCO-FIELD CREDIT
COLLECTIONS OFFICER”

Application Link :

Note:
The deadline for applications is not later than 02:00 pm Thursday 29th May, 2025

Only shortlisted applicants will be contacted.

Please Note:

Q-SOURCING
SERVTEC IS AN EQUAL OPPORTUNITY EMPLOYER. ANY SOLICITATION WILL LEAD TO
DISQUALIFICATION.

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