Quality Analyst

Valuestream Business Solutions (VBS) is a revolution in the arena of Business/ Knowledge Process Outsourcing. This is a team of seasoned professionals who understand the need of time and combines the most talented workforce along with technology to provide ultimate customer experience.

Dear Candidates,

We have an Openings for Quality Analyst, interested candidates can contact us on the below mentioned number

INTERVIEW DATE: - 10 Jan 2025  to 13 Jan 2025

INTERVIEW TIME: - 10am to 1pm

Contact Person: - Sridevi (9945764799)

Role & Responsibilities: -

• Conducts quality review of telephonic/chat conversations to ensure quality service goals and standards are met and/or identify areas where improvements can be achieved.

• Should have knowledge in QC tools, Excel, Dashboards, Call calibration, call audits, Call monitoring and sharing feedback.

• Provide coaching and guidance based on audit findings and delivers weekly/ongoing performance feedback to associates as outlined by the business.

• Ability to train and coach.

• Strong logical reasoning and problem - solving skills.

Eligibility Criteria: -

1, Qualification: - Any Graduation/ Any Post Graduation

2, Location: - Marathahalli

3, Age limit: - Below 30yrs

4, Salary :- Upto 40K

5, Should have minimum 1yrs of an experience as Quality Analyst

6, Languages:- English+ Hindi

Regards,

Sridevi

Any Graduation/ Any Post Graduation