Quality Analyst

Job Title: - Quality Analyst (Back -Office)  - Shiv am Stock Broking Limited Role Overview:

About Shiv am Stock Broking Limited: Shiv am Stock Broking Company is an Authorized Regional Business Partner of Mire Asset Sharekhan.

Position: - Calls & Compliance Auditor Location: -Patna Bihar

Key Responsibilities:

Call Monitoring: Listen to recorded
calls and evaluate performance

Complaint Analysis: Review of how
customer complaints are handled and resolved

Quality Scoring: Rate interactions
based on predefined criteria (tone, accuracy, resolution, etc.)

Feedback & Coaching: Provide
feedback to customer service for improvement

Compliance Checks: Ensure employees follow legal and company guidelines

Reporting: Prepare audit reports and
highlight trends or recurring issues

Requirements

Required Skills:

Strong attention to detail

Good communication and listening
skills

Analytical thinking

Knowledge of QA (Quality Assurance)
processes

Familiarity with CRM or call -center
tools

Educational Qualification:

Minimum: - Graduate or above

Experience: - More than 1 year of experience in a similar role

Benefits

Salary Package & Other Benefits: -

Pay: ₹15,000.00 - ₹20,000.00 per Month +PF+ESIC