Quality Analyst - Bangalore

Valuestream Business Solutions (VBS) is a revolution in the arena of Business/ Knowledge Process Outsourcing. This is a team of seasoned professionals who understand the need of time and combines the most talented workforce along with technology to provide ultimate customer experience.

Dear Candidates,

We have an openings for Quality Analyst, Interested candidates can walk-down to our office on the below mentioned venue

INTERVIEW DATE:- 22 JULY 2022 TO 26 JULY 2022

INTERVIEW TIME :- 10am to 1pm

Contact Person:- Sridevi (9945764799)

Role & Responsibilities: -

• Conducts quality review of telephonic/chat conversations to ensure quality service goals and standards are met and/or identify areas where improvements can be achieved

• Audit sales inbound/outbound calls and/or correspondence, observing performance, techniques, and application of guidelines and procedures as listed out in the framework

• Ensure that the stipulated compliance guidelines are met, and corrective measures are taken when there is a miss

• Provide coaching and guidance based on audit findings, and delivers weekly/ongoing performance feedback to associates as outlined by the business
• Ability to train and coach
• Strong logical reasoning and problem - solving skills

Eligibility Criteria: -

1, Qualification: - Puc/ Diploma/ Any Graduation/ Any Post Graduation

2, Location: - Koramangala

3, Age limit: - Below 30yrs

4, Experience: - Minimum 6month as Quality Analyst

Venue:-

Value stream Business Solutions Pvt ltd, No.92, Z Square, Level 2, Jyoti Nivas College Rd, 5th Block, Koramangala, Bengaluru, Karnataka 560095

Landmark:- Opp to Fruitbae/ Z-Square 3rd floor

Regards,

Sridevi

PUC/ Any Graduation/ Any Post Graduation