Quality Analyst - Senior Executive

• Strong voice expertise is mandatory, with proven experience in handling voice processes


• Monitor and audit travel consultant interactions (calls, emails, chats) for quality and compliance


• Audit handling of GDS queues (ticketing queues, schedule changes, refund queues) to ensure timely and accurate action


• Validate consultant expertise in ticket exchanges, reissues, and refunds as per airline fare rules


• Review usage and accuracy within hotel booking platforms such as Hotel Hub or similar systems


• Ensure compliance with airline policies, visa requirements, and company SOPs 


• Identify service gaps and recommend corrective and preventive actions


• Analyze travel service workflows (e.g., bookings, rebooking, cancellations, refunds) for inefficiencies.


• Graduate in any stream


• Diploma in Travel & Tourism preferred and Diploma in Fares & Ticketing preferred


• Hands-on experience to manage Travel Products

• Strong voice expertise is mandatory, with proven experience in handling voice processes


• Monitor and audit travel consultant interactions (calls, emails, chats) for quality and compliance


• Audit handling of GDS queues (ticketing queues, schedule changes, refund queues) to ensure timely and accurate action


• Validate consultant expertise in ticket exchanges, reissues, and refunds as per airline fare rules


• Review usage and accuracy within hotel booking platforms such as Hotel Hub or similar systems


• Ensure compliance with airline policies, visa requirements, and company SOPs 


• Identify service gaps and recommend corrective and preventive actions


• Analyze travel service workflows (e.g., bookings, rebooking, cancellations, refunds) for inefficiencies.


• Graduate in any stream


• Diploma in Travel & Tourism preferred and Diploma in Fares & Ticketing preferred


• Hands-on experience to manage Travel Products

Higher Education Diploma with 1 - 2 years of relevant experience