QUALITY ASSURANCE ANALYST (Digital Operations)

Job Description

Role- QUALITY ASSURANCE ANALYST (Digital Operation Quality)

Band - B1Location - Chennai & Pune

Shift Timming - Night Shift 

Qualification - Graduate degree required; Marketing, Advertising, Media, Business, Communications, Analytics, or related discipline preferred

Experience - 3-6 years in Digital Advertising Operations, Campaign Operations, Quality Assurance, Quality Control, Process Excellence, or Operational Compliance; digital marketing or media-operations audit experience strongly preferred.

Roles & Responsibility 

• Perform transaction and process audits across digital service lines.


• Validate campaign setup, order processing, workflow compliance, documentation and QA.


• Identify defects, trends and risks.


• Conduct root-cause analysis and recommend corrective and preventive actions.


• Participate in calibrations; maintain audit evidence and quality records.


• Publish quality reports; support transitions, readiness assessments and improvement initiatives.


• Digital advertising workflows and operational controls; transaction and process audits.


• Campaign setup and order-processing validation.


• SOP and compliance assessment; sampling and error classification; root-cause analysis; corrective and preventive actions; calibration.


• Quality reporting, trend analysis and documentation.


• Advanced attention to detail; Excel and PowerPoint

Good To Have Skiils:- Google Ads, Meta Ads Manager, Google Analytics, DV360, CRM and workflow tools; Lean Six Sigma, COPC, ISO or Quality Management Systems; quality scorecards, audit frameworks and dashboards; Green Belt or Quality Analyst certification