Quality Assurance Associate II

Job Track Description:

• Performs business support or technical work, using data organizing and coordination skills.


• Performs tasks based on established procedures.


• In some areas, requires vocational training, certifications, licensures, or equivalent experience.

General Profile

• Expands skills within an analytical or operational process.


• Maintains appropriate licenses, training, and certifications.


• Applies experience and skills to complete assigned work.


• Works within established procedures and practices.


• Works with a moderate degree of supervision.

Functional Knowledge

• Has developed skillset in a range of processes, procedures, and systems.

Business Expertise

• Supports the achievement of company goals by integrating teams for the best outcome.

Impact

• Impacts a team through quality of services and information provided.


• Follows standardized procedures and practices and receives moderate supervision and guidance. 

Leadership

• Has no supervisory responsibilities.


• Manages own workload.

Problem Solving

• Ability to problem solve, self-guided.


• Evaluates issues and solutions to provide the best outcome for the client and end-users.

Interpersonal Skills

• Exchanges information and ideas effectively.

Responsibility Statements

• Reviews current processes and identifies trends.


• Reviews work produced for errors.


• Evaluates for performance standards (SLAs) required under contract.


• Compares various sampling techniques and identifies correct samples for auditing.


• Evaluates workflow tools to run reports.


• Coaches Level 1 auditors on sampling techniques and business process knowledge.


• Reconciles transaction processing for data accuracy.


• Interacts with external auditors to include (SOC 1) Service and Organizational Control Report.


• Performs other duties as assigned.


• Complies with all policies and standards.