Quality Head

Key Responsibilities

1. Quality Control & Assurance

• Lead overall Quality Control and Quality Assurance activities across the manufacturing facility.
  

• Establish and implement quality policies, procedures, inspection standards and control mechanisms.
  

• Ensure quality checks at all stages – incoming raw materials, in-process production and finished goods.
  

• Develop and monitor quality parameters for kitchen appliances and electrical products.
  

• Ensure product performance, durability, functionality and safety through appropriate testing.
  

2. Product Quality & Testing

• Oversee testing of kitchen appliances such as mixer grinders, induction cooktops, electric kettles, toasters, juicers, air fryers and other electrical appliances.
  

• Ensure compliance with electrical safety, product performance and reliability standards.
  

• Drive product validation, reliability testing, life-cycle testing and failure analysis.
  

• Establish testing protocols for electrical, mechanical, thermal and functional performance.
  

• Ensure adherence to applicable BIS/ISI, IEC and other relevant regulatory standards.
  

3. Supplier & Vendor Quality Management

• Establish supplier quality standards and evaluation processes.
  

• Conduct supplier audits and ensure quality compliance for incoming components and raw materials.
  

• Work closely with procurement and vendors to resolve material quality issues.
  

• Drive supplier development and continuous improvement initiatives.
  

4. Manufacturing & Process Quality

• Monitor quality across assembly lines and manufacturing processes.
  

• Identify process deviations, defects and recurring quality issues.
  

• Implement corrective and preventive actions (CAPA).
  

• Drive initiatives to reduce rejection rates, rework, scrap and production losses.
  

• Work closely with Production and Engineering teams to improve manufacturing quality.
  

5. Customer Quality & Complaint Management

• Monitor customer complaints, product failures, warranty claims and field returns.
  

• Conduct root cause analysis and implement corrective actions.
  

• Develop systems to reduce customer complaints and improve product reliability.
  

• Coordinate with service teams to analyse field failures and product performance issues.
  

6. Quality Systems & Compliance

• Develop, implement and maintain Quality Management Systems (QMS).
  

• Ensure compliance with ISO 9001 and other applicable quality standards.
  

• Prepare for internal, external and regulatory audits.
  

• Maintain quality documentation, inspection reports and testing records.
  

• Ensure compliance with applicable BIS, safety and product certification requirements.
  

7. Team Leadership

• Lead and develop the QC and QA team across manufacturing operations.
  

• Establish quality KPIs and performance monitoring systems.
  

• Train employees on quality standards, inspection techniques and quality practices.
  

• Build a culture of quality ownership and continuous improvement.
  

Desired Candidate Profile

• Bachelor's degree in Mechanical Engineering, Electrical Engineering, Electronics or a related discipline.
  

• 12–18 years of experience in Quality Control / Quality Assurance within consumer durables, electrical appliances or kitchen appliances manufacturing.
  

• Prior experience in a leadership role managing plant-level or multi-product quality functions.
  

• Strong understanding of electrical and mechanical product testing, reliability engineering and quality systems.
  

• Experience with supplier quality, manufacturing process quality and customer complaint management.
  

• Knowledge of BIS/ISI, IEC standards and ISO 9001.
  

• Strong leadership, analytical, problem-solving and stakeholder management skills.
  

Key Performance Indicators (KPIs)

• Reduction in customer complaints and warranty claims.
  

• Reduction in rejection, rework and scrap rates.
  

• Improvement in First Pass Yield (FPY).
  

• Supplier defect reduction.
  

• Product reliability and field failure rates.
  

• Audit compliance and closure of quality observations.
  

• Improvement in overall manufacturing quality standards.