Quality Manager P3

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Job Responsibilities:

The following is a non-exhaustive list of responsibilities and areas of ownership of the Quality Manager:  

· Supports the coordination, planning, and execution of LQA including processes related to arbitration, escalation, and ensures results from resources for preventative and correction actions.

· May own a portfolio of designated accounts regarding quality while anticipating their needs, analyzing root causes, performing corrective and preventive actions, and escalation matters while maintaining documentation. 

· May support the development of new processes and assess current processes to lead and drive process improvements. 

· Is responsible for completion of tasks & responsibilities within the assigned functional group

· May be managing a team or a group of external resources 

· Analyzes data on quality and vendor performance, produces statistical quality reports and creates related documentation on RCA, QIP and CAPAs.

· May perform Content Type Analysis and coordinate test translations

Training and support 

· Designs, provides, coordinates and/or supports the delivery of trainings to internal and/or external resources. 

Analytics, Reporting, Knowledge and Asset Management 

· May contribute to preparation of presentation for QBRs or other Quality initiatives. 

· May manage, analyze data or create reports related to performance, trends, and other statistical quality reports. 

· May maintain language assets, especially terminology management

· May own design and setup of quality framework

· May be the main PoC for external resources, i.e. freelancers, operating as part of the Quality team 

· May supervises, coaches, and mentors other members of the Quality team. 

Communication 

· Organizes and hosts meetings with different stakeholders as applicable.  

· Acts as consultant on language quality issues. 

· Participates in global quality initiatives as required. 

· Collaborates and coordinates across all Quality Focus areas as required 

Confident in managing communication with a team of Project Managers.

Confident in managing the client-facing communication.

Additional Job Details:

Skills & Knowledge

- Experience with Translation Memory tools, Translation Management Systems and Machine Translation Post-editing processes and tools.  

- Experience with main CAT tools, i.e., Passolo, Phrase, etc. 

- Knowledge of Passolo QA check, X-bench and/or other Language QA tools required

- Demonstrates good negotiation skills and situational awareness 

- Detail oriented and process driven 

- Strong in problem solving with attention to time constraints while being accountable for the quality of the deliverables 

- Takes initiative and ownership to get the job done while being a team player 

- Understands the importance of SMART objectives  

- Understands the need to share knowledge, build successors and does not hold back upcoming talent 

- Results driven work ethic with high Energy and Enthusiasm levels 

- Ability to manage multiple priorities in a fast-paced, time-sensitive, and deadline-driven work environment. 

- Ability to adapt in changing work environment. 

- Excellent communication skills with the ability to present structured arguments to diverse audiences, incl. colleagues, customers and vendors, and influence others 

Experience

- Experience and proven track record in Localization Vendor, Language or Quality Management

- Management or Quality Management specifically (>4 years) 

- Working experience in an ISO quality certified translation company may be required 

- Experience in Agile Methodology and/or Lean Six Sigma is an advantage 

- Fluent in English (both written and spoken); an additional language at a fluent level (both verbal & written) preferred 

Education

Master’s Degree and experience in the industry in lieu of Master’s Degree acceptable. Fields: Linguistics, Foreign Languages, Modern Languages, Translation, or related fields.