QuickBooks Technical Support Analyst

• Act as the primary point of contact for customers facing issues with QuickBooks (Desktop & Online)
  
• Diagnose and resolve:
  
• Installation & configuration issues
  
• Data migration and data integrity challenges
  
• Login, access, and authentication errors
  
• Payroll processing and compliance issues
  
• Performance and system -related errors
  
• Execute data migration and file repair activities with high accuracy
  
• Troubleshoot using logs, backend tools, and structured debugging approaches
  
• Guide customers through step -by -step resolutions via phone, chat, or remote sessions
  
• Ensure high First Call Resolution (FCR) and minimize repeat contacts
  
• Escalate complex issues with proper documentation and root cause insights
  
• Maintain detailed case notes and contribute to knowledge base creation
  
• Stay updated with QuickBooks product releases, patches, and compliance updates
  

Requirements

• Minimum 3+ years of hands -on experience in QuickBooks Technical Support
  
• Strong understanding of:
  
• QuickBooks Desktop & QuickBooks Online
  
• Payroll modules and tax configurations
  
• Data migration tools and processes
  
• Working knowledge of:
  
• Windows and MAC OS environment
  
• Basic networking concepts
  
• Database/file handling (company files, backups, restores)
  
• Proven ability to troubleshoot and resolve technical issues independently
  
• Excellent verbal and written communication skills
  

• Technical troubleshooting & root cause analysis
  
• Data migration & file repair expertise
  
• Customer handling & expectation management
  
• Logical thinking and diagnostic ability
  
• Process adherence with a continuous improvement mindset
  
• Ability to work under pressure in a high -volume support environment
  
  

• First Call Resolution (FCR)
  
• Average Handling Time (AHT)
  
• Customer Satisfaction (CSAT)
  
• Ticket Resolution SLA adherence
  
• Escalation rate & quality of documentation
  

• You reduce repeat contacts by solving problems right the first time
  
• You handle complex QuickBooks issues without dependency
  
• You contribute to building scalable support processes and knowledge systems
  
• You create a customer experience that builds trust, not frustration
  

Benefits

• Performance -Linked Incentives
  Monthly/quarterly payouts tied to CSAT, FCR, and productivity metrics
  
• Learning & Certification Support
  
• Sponsorship for QuickBooks certifications and upskilling programs
  
• Work Environment
  
• Structured, process -driven setup with exposure to global customers