R&D PL/SQL Module Lead-Service Support

SBS is a global financial technology company that’s helping banks and the financial services industry to reimagine how to operate in an increasingly digital world. SBS is a trusted partner of more than 1,500 financial institutions and large-scale lenders in 80 countries worldwide, including Santander, Societé Generale, KCB Bank, Kensington Mortgages, Mercedes-Benz, and Toyota FS. Its cloud platform offers clients a composable architecture to digitize operations, ranging from banking, lending, compliance, to payments, and consumer and asset finance. With 3,400 employees in 50 offices, SBS is recognized as a Top 10 European Fintech company by IDC and as a leader in Omdia’s Universe: Digital Banking Platforms.

We are seeking an experienced Application Support Analyst who is passionate about delivering excellent service to customers and excited to work with a range of newly developed products built on leading technologies. If you're looking to grow your skills and be part of a collaborative, innovative team, we would love to hear from you!

Job Description

What you will do

As an Application Support Analyst, you will:

· Manage and resolve customer support tickets using a ticketing system

· Monitor and meet SLAs and team goals

· Investigate, analyse, and resolve issues raised by customers

· Read, understand, and occasionally amend code to support issue resolution

· Communicate effectively with customers, providing updates and guidance

· Document technical specifications and support-related information

· Participate in continuous improvement initiatives and process enhancements

· Collaborate with a distributed team across locations

· Report to the team lead and management when required

This role is based in our Noida office and supports flexible, hybrid working arrangements. SBS is an inclusive employer that values work-life balance and diverse working styles.

Qualifications

Minimum Qualifications

Total Experience Expected: 04-06 years

We’re looking for someone who can bring a strong foundation in application support, with the ability to investigate issues, communicate effectively, and contribute to team success. You should be able to demonstrate:

Essential experience and skills:

· Experience working in an application or technical support role

· Ability to analyse, investigate, and resolve customer issues

· Strong communication skills — both verbal and written — with the ability to explain technical concepts to a variety of audiences

· A good understanding of web-based or desktop client-server architectures

· Solid technical grounding with the ability to read and interpret code

· Strong organisational skills and the ability to manage time and priorities

· A collaborative approach and comfortable working in distributed or hybrid teams

· A degree in a technology or computer science discipline

Desirable skills and technologies:

If you have experience with some of the technologies below, even better — but if you don’t, we’ll support your development:

· Oracle databases

· Oracle SQL and PL/SQL

· Oracle Forms and Oracle Reports

· Unix/Linux

· Cobol

· Java

. Version control tools such as Git

· ITIL qualification

· Knowledge of financial services software

Candidates should be flexible to work in shifts.

Secondary Location: Noida Campus

At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.

All of our positions are open to people with disabilities.