R&D Regional Systems Functional Expert - Quality

Job Responsibilities

Key/End User support and Knowledge Management

• Providing ad-hoc support as a Second point of escalation on system issues to BU end users and first point of escalation to BU key users

• Responsible for development and maintenance of key/end user training curriculum and training materials as well as executing training sessions, including any refresher trainings as needed.

• Responsible for managing key/end user community and relevant business stakeholder, leading communities of practice and driving continuous improvements.

• Performance review of service level effectiveness (incident trends, SLAs) to drive continuous improvements

• Partner with development team to support resolution of system issues/bugs

• Drive rapid response to “Code Red” incidents and support technical teams by providing functional input into analysis, solutioning, testing and approval.

Governance (Business process and data quality)

• Supports global and segment process owners by activating the right actions with Business units to close compliance gaps in process and data quality.

• Provides audit support to unit’s key users

Change Management (CIPs/New Capabilities)

• Responsible for aligning and validating system functionality (regional CIPs, global CIPs and new functionality roll-outs) with business requirements

• Manages CIPs (creation of requests, testing, implementation in the units)

• Responsible for UAT (user acceptability testing) and End –to-end testing prior to rolling out new system functionality.

• Supports MDT (Mars Digital Technologies) team with impact assessment of system changes.

• Provides input into new capability global prioritization process

New capability deployment

• Supports deployment lead/project manager as a functional owner of system and business process implementation.

• Partners with unit/s stakeholders to define and validate business process and RACI.

• Leads coordination of data related activities.

• Validates system functionality (including UAT, BIT testing) and manages any unit specific changes.

• Manages Key/end user training journey (defining curriculum, developing training materials, executing training sessions, supports hyper-care)

Job Specifications/Qualifications

Note: May differ from the current job holder’s own skills and experience.

Education & Professional Qualifications

Minimum bachelor’s degree in science or IT systems or equivalent in food safety/food science or related subject area is desirable

Minimum of 5 years’ experience in R&D, R&D systems, Supply or DT/Business partnership Experience with R&D or Quality systems preferred

Knowledge / Experience

Good understanding of Quest/Innovation process Good understanding of Mars standards (including MQM, PQM, EMQM)

Excellent networker, easily builds rapport remotely

Excellent communication skills (oral and written).  Fluent in English