RC- P&C - Senior Manager - Ops

EY - GDS Consulting – Business Operations Lead

Role Overview

We are seeking a dynamic and detail-oriented Business Operations Lead to drive strategic capacity planning, demand analysis, and operational alignment across multiple teams including Business, Competency Leaders, and Hiring. The ideal candidate will possess strong stakeholder management skills and a consulting mindset with a risk lens to proactively identify and mitigate operational challenges.

Key Responsibilities

• Cross-functional Liaisoning: Act as a bridge between Business Teams, Competency Leaders, Operations, and Talent Acquisition to ensure seamless communication and alignment.


• Capacity Planning & Demand Analysis: Lead timely forecasting of resource needs, utilization tracking, and demand-supply matching.


• Hiring Coordination: Collaborate with recruitment teams to ensure hiring plans align with business demand and competency goals.


• Operational Insights: Monitor and report on key metrics such as utilization, target achievement, and areas of operational focus or misses.


• Risk Management: Apply a consulting-style risk lens to identify potential delivery, capacity, or talent risks and recommend mitigation strategies.


• Process Optimization: Drive continuous improvement in operational processes and reporting frameworks.

Required Skills & Experience:

• Proven experience in operations management, preferably in a consulting or services environment.


• Technical expertise to understand related industry issues / trends and conduct Internal audits, business process re-engineering and internal control engagements for global clients across various sectors.


• Strong and thorough understanding of various business processes across different sectors to identify control gaps and assess risk


• Conduct review of internal control risk frameworks, process flows/ narratives and review the suitability of internal control, design, and procedures (as applicable).


• Very strong organizational and project management skills, with the ability to prioritize tasks and activities across multiple, simultaneous projects


• Strong analytical skills with proficiency in Advanced Excel, Power BI, or similar tools.


• Excellent communication and stakeholder management abilities.


• Understanding of workforce planning, hiring cycles, and utilization metrics.


• Ability to think strategically and execute tactically.


• Exposure to risk assessment frameworks or consulting methodologies is a plus.