This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an RCSC Service Excellence Specialist (Digital Enablement) based in India.
This is a digitally focused service excellence role designed to enhance customer experience through smart tools, automation, and predictive support capabilities across the APAC region. You will act as the key enabler between advanced digital platforms and healthcare service users, ensuring seamless adoption of self-service and remote support technologies. The role blends customer enablement, technical operations, and process optimization in a highly collaborative, international environment. You will help healthcare providers improve efficiency by leveraging digital tools, proactive monitoring systems, and connectivity solutions. With strong exposure to automation and service transformation initiatives, you will play a critical role in modernizing support operations. This position is ideal for a tech-savvy professional who thrives at the intersection of digital transformation and customer success in healthcare services.
Accountabilities:
- Drive onboarding, training, and adoption of digital self-service platforms to improve customer experience and operational efficiency
- Monitor predictive service systems to identify trends, proactively detect issues, and initiate preventive support actions
- Support and expand remote connectivity solutions for instruments and systems to enable real-time technical assistance
- Develop, maintain, and optimize knowledge base articles, workflows, and standardized service documentation
- Ensure smooth operation of digital support tools, communication systems, and service platforms across the region
- Collaborate with local and regional teams to identify automation opportunities and streamline service processes
- Contribute to continuous improvement initiatives focused on service speed, reliability, and customer satisfaction
- Support cross-functional alignment between technical support, operations, and digital transformation teams
- Analyze system performance and recommend enhancements to improve service delivery and user experience
Requirements:
- Bachelor’s or Master’s degree in Business, IT, Engineering, Life Sciences, or related field
- 3+ years of experience in service operations, digital enablement, technical support, or quality management
- Strong understanding of CRM systems, ticketing platforms, and service management tools
- Experience with remote connectivity solutions, data systems, or digital service tools is a strong advantage
- Familiarity with data visualization or analytics tools (e.g., SQL, Tableau) is a plus
- Strong communication skills with the ability to simplify complex technical concepts for diverse audiences
- Excellent English proficiency, both written and verbal
- Multilingual ability in Asian languages (e.g., Chinese, Thai, Korean) is highly desirable
- Strong adaptability and willingness to work across APAC time zones when required
- Tech-savvy mindset with a passion for digital transformation and service innovation
- Strong interpersonal skills and ability to work effectively in cross-cultural environments
Benefits:
- Competitive compensation package
- Opportunity to work in a global healthcare and diagnostics environment
- Exposure to digital transformation and service automation initiatives
- Collaborative, international, and innovation-driven work culture
- Professional development and continuous learning opportunities
- Opportunity to contribute to improving healthcare service delivery across APAC
- Work on advanced digital tools, predictive systems, and connectivity solutions
- Inclusive environment that values diversity and individual perspectives
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