Receptionist

Job brief

We are looking for a pleasant Front Desk Executive to undertake all receptionist and clerical duties at the desk of our main entrance. You will be the “face” of the company for all visitors and will be responsible for the first impression we make.

The ideal candidate will have a friendly and easy going personality while also being very perceptive and disciplined. You should be able to deal with complaints and give accurate information. A customer-oriented approach is essential.

The goal is to make guests and visitors feel comfortable and valued while on our premises.

Responsibilities

• Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)
• Greet and welcome guests as they come and go.
• Be professional and pleasant while interacting with guests.
• Handle queries and address complaints.
• Schedule meetings, interviews, and appointments.
• Attend phone calls and redirect them to the appropriate line.
• Take messages and pass them on to the receiver.
• Receive packages, deliveries, and letters.
• Regularly check and sort emails.
• Keep an inventory of office supplies and ensure it is always stocked.
• Maintain a filing system of all required documents.
• Maintain a visitor’s log book.
• Have an overview of the office expenses and costs.
• Help make travel arrangements or any other administrative help.
• Managing all floors & maintaining sync with office boys to get the work done through them.

• Requirements and skills · Any Bachelor’s Degree is needed; additional qualifications will be a plus. · Proven experience as front desk representative, agent or relevant position · Familiarity with office machines (e.g. fax, printer etc.) · Knowledge of office management and basic bookkeeping · Proficient in English (oral and written) · Excellent knowledge of MS Office (especially Excel and Word) · Strong communication and people skills · Good organizational and multi-tasking abilities · Good multitasking, time management and organisational skills. · Problem-solving ability with analytical skill. · Customer oriented and professional attitude.