Receptionist / Front Desk Handler

• Greet and welcome all patients, attendants, and visitors in a warm, professional, and courteous manner as they arrive at the hospital
  
• Handle patient registration — collect patient details, create new patient files, assign OPD/IPD numbers, and maintain the patient master data accurately.
  
• Schedule, confirm, reschedule, and manage appointments for OPD consultations, diagnostic procedures, and specialist visits.
  
• Manage incoming calls professionally — answer queries regarding hospital services, doctor availability, OPD timings, appointment scheduling, and general information.
  
• Direct patients and visitors to the appropriate departments, doctors, or waiting areas efficiently.
  
• Coordinate with nursing staff, doctors, and department heads to ensure smooth patient flow and minimal waiting time.
  
• Assist patients with basic billing queries, guide them through the payment process, and coordinate with the billing department for billing and receipt generation.
  
• Maintain the reception area in a neat, organized, and presentable condition at all times.
  
• Handle daily administrative tasks including maintaining visitor registers, call logs, appointment registers, and patient feedback forms.
  
• Manage outgoing and incoming correspondence, courier, and document dispatch as needed.
  
• Provide accurate and up -to -date information about hospital services, packages, facilities, and specialists to patients and their families.
  
• Handle patient grievances or complaints at the front desk with empathy and escalate to the appropriate authority when required.
  
• Assist with discharge formalities, follow -up appointment scheduling, and patient feedback collection.
  
• Maintain strict confidentiality of all patient information and hospital data.
  
• Support hospital administrative activities and any other duties assigned by the Administrative Officer or management.
  

Requirements

• 0–2 years of experience in front desk, reception, customer service, or hospital administration (freshers with good communication skills are welcome)
  
• Excellent communication skills in Kannada and Hindi; basic English communication is essential
  
• Proficiency in basic computer operations — MS Office (Word, Excel), email, and hospital management software (training will be provided)
  
• Pleasant, professional, and patient -friendly personality with a positive attitude
  
• Strong multitasking ability — capable of handling patient queries, phone calls, and administrative tasks simultaneously
  
• Ability to remain calm, composed, and empathetic even in a busy or stressful hospital environment
  
• Good organizational skills and attention to detail
  
• Willingness to work in shifts if required
  
• Female candidates preferred for 2 of the 3 positions
  

Benefits