REF68164B-Group Manager - Operations- OTC - Pune- US shift- WFO Only

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Account Receivable – Group Manager

Functional knowledge - Deep Domain knowledge on OTC processes management (Cash & Collections). Intense focus on reporting, SLAs, VoC, Governance, Client engagement, Process improvement and Service delivery, Strong people management skills - leading large teams or projects, SAP knowledge strongly preferred.

Key Accountabilities:

Account Management:

• The person will be responsible for leading and driving the OTC operations – Cash application, Credit and Collections functions
• Manage collections portfolio maintaining strong customer centricity
• Reviews cash receipts ensuring that they are proper and being processed timely.
• Knows the counterparts at client side and maintains a supportive and professional relationship with them
• Brings in domain understanding to identify pain areas of the client, recommend solutions, and ensure successful implementation of solutions

Customer Orientation:

• Understands the client's expectations at the process level and not just his / her role level; delivers against these expectations and as per SLAs
• Seeks and reviews customer feedback and takes proposed actions to ensure that client expectations are met better
• Takes ownership of solution oriented, effective communication with customers on issues raised, findings and proposed resolution.

Accountability:

• Is proactive in identifying and removing obstacles; ropes in support of others in advance to ensure that results are delivered as expected
• Complies with all clients published policies and procedures and any legal and regulatory requirements that the company is obliged to adhere to
• DPM, DTP, SOP preparation

Collaboration & Teamwork:

• Drives collaboration and team work to meet the larger goals down the line with own and other teams
• Brings teams and people together to establish common goals and common understanding of deliverables; clarifies how each piece fit the larger picture
• Addresses problems and finds solutions by working within and between WNS teams, including consultation with and/or escalation to other towers when required

People management:

• Drive and mentor Continuous Improvement projects (Lean and Six sigma based)
• Monitor the performance and quality of the activities performed based on agreed upon Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).

Qualifications and Personal Attributes:

• Accounting, Finance, or any Business-related course
• Strong experience in High level Process Management knowledge for OTC activities.
• Microsoft Office skills & client industry experience is a must
• Strong written and spoken ability to communicate in English
• Strong People Management Skills

B.com/ M.com/ MBA Finance

Job Location- Pune (Viman Nagar)

US Shift- WFO only