REF70194V_2025153216 - Service Desk - Senior Program Analyst - WTS - 2 to 4 years - Pune/ Chennai

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Title

Job Description

Senior Program Analyst- WTS

▪ 3+ years of experience in Application Support

▪ Must have hands on knowledge on ticketing tools e.g. service now, remedy etc

▪ Experience in providing services to agreed SLA’s and OLA’s

▪ Experienced in Problem and Incident Management

▪ Flexible to work in 24 * 7 model rotational and night shifts

▪ Experience with supporting multi-tier infrastructures

▪ Excellent interpersonal and communication skills

▪ Must have knowledge on application monitoring tools e.g. SolarWinds

▪ L0 L1 Application Support with knowledge of .net & SQL Server

Master or Bachelor degree in IT or Computer