REF78932V-Assistant Manager - Process Training-Customer Service-Vizag

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

• Facilitate the new hire training (pre-process & process)
• Own and foster positive partnership experiences with key stakeholders.
• AM training will be responsible for designing, implementing, and improving new hire training experience
• Work with different teams and colleagues to continuously iterate the training program for maximum efficacy and impact as the data evolves
• Evaluate and improve the efficiency of the program's current tools, processes. Help build new workflows to scale the program
• Identifying and assessing future and current training needs
• Responsible for refreshers and any ad hoc training requests
• Monitor and evaluate training program’s effectiveness, success and ROI periodically and report on them

Job Location- Vishakhapatnam

Shift Timings: Rotational- WFO only

BFSI experience of at least 1 year- preferred

Strong virtual and in-person facilitation experience.

Good with Google applications (google doc, sheet etc)

Strong with MIS reporting

Strong analytical and training management skills

Minimum 5-7 years of experience in total

Data driven with superior written and verbal communication skills

Ability to work under pressure in a faced paced environment with limited structure.

Proven work experience of at least 2 years as a Trainer

Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in classroom training, e-learning, workshops, simulations etc

Experience with E-learning design tools (Articulate- rise 360, Canva) will be preferred.