Regional Operations Head

Role Dimensions:
ROLE : Regional Operations Head
LOCATION : Mumbai
CAREER GRADE : Manager of Manager (30% Strategy: 70% Operations)
KEY RELATIONSHIPS
REPORTS TO : National Operations Head
ROLE DIMENSION : 50+ Cr in AUM, More than one major WH Hubs, 100+

People

DIRECT REPORTS : City Heads/Leads (4-6)
KEY RELATIONSHIPS : Internal: Operations, HR, Finance, CX, Tech and Category

External: Vendors
CTC RANGE : 20-25 LPA
About the Role:
As the Regional Operations Head at RentoMojo, you will be responsible for ensuring end-to-end
operational efficiency and effectiveness within your assigned regions. This role involves overseeing
teams, managing multiple warehouses, implementing company policies, driving cost-saving initiatives,
and enhancing customer experiences.
Responsibilities and Ownership:
(Things that the role cannot miss)
Operational Leadership:
● End-to-end ownership of regional operations, including hiring, administration, development, and
coaching of City Managers.
● Oversee operations of multiple warehouses located in different cities, ensuring 100% adherence
to company policies and procedures.
Performance Monitoring and Improvement:
● Monitor performance against service level contracts, maintaining high NPS (Net Promoter Score)
performance within the region.

● Determine inventory requirements based on demand forecast and warehouse allocation,
optimizing inventory levels.
Asset Management and Process Improvement:
● Track repair asset AUM, strategize refurbishment plans, and monitor on-site projects for efficient
asset utilization.
● Drive automation and modernization initiatives to reduce costs and maintain efficient financial
indicators, while taking P&L ownership of the region.
Customer Experience and Best Practice Implementation:
● Drive customer experience enhancements for the region, implementing and sharing best
practices across warehouses nationwide.
Data-Driven Decision-Making and Quality Assurance:
● Leverage data to drive performance improvements in the region.
● Establish controls to enhance asset life and quality for long-term value maximization.

Managerial Expectations:
● Establishing the Operational Plan for the region;
● Managing the boundaries that separate units that report directly and with other parts of the
business;
● Differentiate different works, selecting and training capable first line managers;
● Evaluation - Basis selection, decision, frequency and quality of performance feedback;
● Ability to produce results through teams, deploying and redeploying resources among units
● Holding first line managers accountable for managerial work;
What all you must have and what it will take to succeed in this role:
● Holding self and others accountable.
● Using influence and relationship to direct, align and move others towards larger goals.
● Manage the process of idea to execution
● Data orientation and product mindset
● Ability to Zoom In-Zoom Out, going micro and macro
● Values Frugality
● Ability to think, decide, play and act for the long term

PREFERRED QUALIFICATIONS: Your work till now will be the first qualification that would matter
to us. Other than that, you should be:
● MBA or equivalent education degree preferred.
● 8+ years' experience in managing operations and distributed setups.
● Strong data-driven decision-making skills and a focus on accountability.
● Excellent communication, relationship-building, and influencing abilities.
● Ability to manage the process from idea to execution with a data-oriented and product mindset.
● Strategic thinking, ability to zoom in and out from micro to macro perspectives.
● Values frugality and long-term thinking.