The Relationship Manager will be responsible for managing customer accounts, driving repeat business, ensuring smooth order fulfilment, and building long -term client relationships. The role requires proactive communication, problem -solving, and coordination with internal teams to deliver exceptional customer experience.
Serve as the primary point of contact for assigned customers/accounts.
Build and maintain strong, long -term client relationships.
Understand client needs, preferences, and purchase patterns.
Drive upselling, cross -selling, and repeat business.
Coordinate with Sales, Operations, Logistics & Customer Support teams.
Track order status, delivery timelines, complaints & resolutions.
Maintain CRM data, client records, follow -ups & meeting schedules.
Conduct periodic client reviews, feedback discussions & retention plans.
Prepare reports—sales pipeline, customer engagement, churn analysis.
Ensure high customer satisfaction and service excellence.
Bachelor’s degree—Business, Marketing, Management, or related field.
1–5 years of experience in Client Management, Sales, CRM, or Customer Success.
Strong communication, negotiation & relationship -building skills.
Ability to manage multiple accounts and deadlines.
Proficiency in CRM tools, Excel, and reporting.
Problem -solving mindset with customer -first attitude.
Fluency in English + regional language preferred.
Competitive salary
Open Door Policy
Work in a pleasant environment with little hierarchy
Dynamic working environment in a growing firm
Freedom to innovate and learn new things
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