Relationship Manager

Role – Telesales 

Exp – 0 to 4years 
Location – Malad 
Company Name – Etrav Tech ltd 
 

Job Summary

You will be responsible for driving sales of Flight, Hotel, and Holiday bookings by making outbound calls to travel agents, managing the entire sales cycle from lead generation and quoting to final payment follow-up.

Key Responsibilities

1. Outbound Sales & Lead Generation:
   • Initiate outbound calls to travel agents to generate sales leads for Etrav's offerings (Flight, Hotel, & Holidays).
   • Actively cold call business owners and utilize referrals, direct mail, email, and networking to develop a database of qualified leads.
2. Sales and Quoting:
   • Listen to customer (travel agent) requirements and present product/service information appropriately to close the sale.
   • Ensure that price quotes are sent promptly to all qualified leads.
3. Follow-up and Payment:
   • Conduct timely follow-ups with travel agents after quotes have been sent.
   • Manage payment follow-ups and ensure all payments are secured before the travel dates.
4. Client Relationship Management:
   • Source and develop strong client relationships and referrals.
   • Maintain the customer database by inputting customer profiles, updates, and preparing monthly reports.
5. Team & Knowledge:
   • Attend all team meetings and actively share best practices with colleagues.
   • Demonstrate or gain working knowledge of the travel industry (an added advantage).