Relationship Manager - Government Banking Group

• Ensure seamless customer on boarding by ensuring best in-class customer servicing standards and processes and develop deep relationships to become the client' banking partner of choice
  
• Spearhead business generation within stringent and dynamic regulations and bank's risk appetite to expand the volume of trade of Government Banking Group
  
• Tie up with financial institutions to share revenue sources and realize synergies
  
• This role further entails the responsibility of understanding client needs, business and sector characteristics
  
• Understand customer requirements and structure solutions to achieve customer satisfaction while remaining aligned with the bank’s policies
  
• Responsible for accurate and timely KYC, ensuring compliance and risk categorization
  
• The role bearer is accountable for customer acquisition of high value, high ticket sizeaccounts after due diligence
  
• Ideate to create diversified revenue sources for Government Banking Group and facilitate campaigns to increase customer penetration and acquire high quality clients
  
• Study financial reports of clients to identify early warning signs and flag potential pitfalls to prevent losses to the bank
  
• Monitor portfolio and flag early warning signals while maintaining a constant touchpoint with the clients
  
• Perform credit analysis as mandated by RBI
  
• Gather and leverage market intelligence to incorporate best practices
  
• Develop and maintain constructive relationships with key internal and externalstakeholders to help achieve business critical goals
  
• Collaborate with internal stakeholders (Treasury, Risk, Compliance, Legal) to achieve
  
• the desired business objectives whilst ensuring maximum efficiency in internal
  
• processes
  
• Create and deploy strong mechanisms that can constantly measure and monitor the customer satisfaction and envision changes to existing processes to improve specifications and performance
  
• Ensure high quality customer service and review customer complaints in order to maintain customer satisfaction and increase the treasury
  

• Champion IDFC First's customer first culture by driving the team to take up high degree servicing norms to ensure absolute customer delight
  
• Attract and retain best-in-class talent for key roles in their reporting structure
  
• Monitor key parameters on employee productivity, hiring quality and attrition rates and make necessary improvements
  

Requirements