Aftersales Systems & Operations Support Analyst (SAP)

We have an urgent requirement for Aftersales Systems & Operations Support Analyst (SAP) for our client based Saudi Arabia in (PWFH)Strong understanding of Aftersales business processes and operations.---MustHandle L1 tickets, user issues, troubleshooting, and system queries.--MustEnsure SLA compliance and provide end-user support across Aftersales centers.--MustSAP end-user/Super-User experience.--MustManage pricing, inventory, labor, service contracts, material master data, and business validations.--MustExperience preparing and documenting Change Requests (CRs)--Must 

Role Overview

We are seeking an Aftersales Systems & Operations Support Analyst (Offshore) to join our Aftersales Digital Transformation team. This is a functional/operational support role (Super-User level) responsible for handling L1 support, system application maintenance, master data management, and Change Requests (CRs) across Aftersales streams (Service, Parts, Rental, and Accessories).

Note: This role requires NO coding, software development, or system configuration/customization.

Key Responsibilities

• L1 Ticket Resolution & User Support: Act as the primary functional support point of contact to resolve day-to-day user issues, system queries, and L1 tickets for Aftersales Centers within agreed SLAs.


• System & Application Maintenance: Maintain Aftersales systems (ERP/JSAP, DBM, Mobile Apps, and operational applications) to ensure smooth business continuity.


• Change Request (CR) & Requirements Management: Gather and document business requirements, draft detailed CRs, and coordinate with IT teams for bug fixing and system enhancements.


• Master Data & Business Configuration: Execute master data creation, maintenance, and validation (Pricing, Material Inventory, Packages, Labour, Service Contracts, Z-Tables) in SAP.


• Digital & Operational Project Support: Assist the Digital Transformation team in testing, rollout, SOP preparation, user communications, and training for new digital projects and marketing campaigns.


• Reporting & Inventory Control: Prepare daily/monthly KPI dashboards, business reports, and support parts inventory processing (replenishment orders, stock-taking, campaign order processing).


• User Access Management: Manage user access requests, position changes, and transfers via the GRC portal.

Mandatory Qualification & Experience Criteria

• Automotive Domain Experience (Mandatory): Minimum 4+ years of hands-on functional/operations support experience in the Automotive Aftersales domain (Service, Parts, Rental, or Accessories).


• SAP Functional Knowledge: end-user / Super-User working knowledge of SAP


• L1 Support & Incident Management: Proven track record in handling L1 ticket resolution, user troubleshooting, and aligning with IT SLA frameworks.


• Master Data & Change Request (CR) Handling: Experience managing business master data and creating/documenting functional CRs.


• No-Code / Functional Mindset: Pure functional/operational skillset—no programming, coding, or technical system configuration required.