This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Agent Experience, Support based in India.
This role offers the opportunity to directly improve the experience of professionals using innovative technology within the real estate industry. You will serve as a trusted support partner, helping users resolve challenges, understand tools, and achieve better business outcomes. Working remotely as part of a collaborative operations team, you will combine customer service expertise with problem-solving skills to deliver meaningful support. The position requires strong communication, attention to detail, and a passion for helping others succeed. You will collaborate with multiple internal teams to identify improvements and enhance support processes. This is an ideal opportunity for someone who enjoys building relationships, learning new systems, and making a measurable impact on customer satisfaction.
Accountabilities:
- Serve as a primary support contact by responding to user inquiries through support tickets and phone interactions with accuracy and efficiency.
- Partner with the support team to resolve user issues promptly and ensure a high-quality experience.
- Escalate complex requests to specialized internal teams, including onboarding, marketing, technical, and product teams when needed.
- Conduct remote walkthroughs and training sessions to help users understand products, platforms, and available services.
- Support users in effectively leveraging technology tools and resources to improve their business performance.
- Identify recurring challenges and user pain points, providing feedback and recommendations to improve processes.
- Maintain clear communication and build strong relationships with users and internal stakeholders.
- Manage multiple priorities while maintaining organization, responsiveness, and attention to detail.
- Contribute to operational improvements that enhance the overall user experience.
Requirements:
- 2–4 years of experience in customer support, client success, account support, or another client-facing role.
- At least 1 year of experience within the real estate industry, such as working as a transaction coordinator, agent assistant, settlement specialist, or similar position.
- Strong understanding of real estate transaction processes and workflows.
- Excellent written and verbal communication skills with the ability to listen actively and communicate professionally.
- Strong problem-solving abilities and sound judgment in a fast-paced support environment.
- High attention to detail with excellent organizational and prioritization skills.
- Ability to build trust and credibility with users and internal teams.
- Comfortable learning new systems, software platforms, and industry concepts quickly.
- Experience with customer support platforms such as Zendesk is preferred.
- Familiarity with Google Workspace and digital collaboration tools is preferred.
- Bachelor’s degree preferred.
Benefits:
- Fully remote work opportunity for candidates based in India.
- Opportunity to contribute to a technology-driven organization transforming the real estate experience.
- Collaborative and supportive work environment with opportunities to work across teams.
- Exposure to innovative platforms, tools, and evolving industry technologies.
- Opportunity to develop expertise in customer experience, operations, and real estate technology.
- Professional growth opportunities within a global organization.
- Flexible remote work structure with a focus on ownership and impact.
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