Amazon Operations Manager

Job Title: Amazon Operations Manager

Type: Full-time; Remote

Schedule: Ability to work 12-8pm UK time to allow some overlap with US (Pacific Time) hours for meetings

Overview:
Join the Brand's Marketplaces Team to support the execution, optimization, and operational excellence of our Amazon and Digital Retail business (Amazon Dr. Squatch and Jukebox, Walmart, and Target). This role partners closely with Supply Chain & Fulfillment, Integrated Marketing, Creative, Retail, and external marketplace agencies to ensure day-to-day operations run smoothly, new SKUs launch on time, content remains accurate and compliant, and performance reporting is reliable.
The ideal candidate is highly detail-oriented, operationally strong, and comfortable owning execution while also bringing forward strategic recommendations based on performance data, business goals, and marketplace best practices.

Core Responsibilities:
A. Marketplace Catalog & Content Operations

• Maintain accurate and up-to-date product catalogs across Amazon, Walmart, and Target
• Manage parent/child variations, packaging transitions, and SKU lifecycle updates
• Monitor product detail pages to ensure content accuracy, order, and compliance
• Manage Walmart Fulfillment Services (WFS) content updates and related cases
• Support Brand Store maintenance, including new product launches and seasonal updates

B. Copywriting & Content Localization

• Write and adapt marketplace-specific product copy in line with brand, retailer, and compliance guidelines
• Implement content updates accurately across domestic and international marketplaces in coordination with agencies
• Coordinate with Creative teams on localized content for international marketplaces (CA, UK, EU, AU)

C. Product Setup & Launch Support

• Support new SKU setup by coordinating copy, imagery, and PDP assets and launching Vine
• Assist with the creation and implementation of enhanced content (A+, Brand Stores)
• Support launch readiness checks to ensure listings are live, accurate, and merchandised correctly

D. Asset Management & Content QA

• Manage product imagery and assets from creative tools such as Figma
• Resize, reformat, and quality-check assets to meet marketplace specifications
• Support IP approvals for limited-edition product assets as needed

E. Pricing, Suppressions & Operational Monitoring

• Monitor and resolve product suppressions related to pricing, content, or IP issues
• Track temporary pricing adjustments and ensure timely reversion
• Proactively flag anomalies in listings, pricing, or availability for investigation

F. Reporting, Operations & Continuous Improvement

• Execute data pulls for Digital Retail and support operational reporting accuracy
• Manage Amazon B2B invoicing for select international markets
• Monitor returns, reviews, and customer feedback to surface operational insights
• Identify and recommend improvements to content quality, launch execution, workflows, and tools
• Support documentation of standard operating procedures (SOPs)

Must-Have:

• 3–6+ years of hands-on experience managing day-to-day operations for Amazon marketplaces within Amazon Seller Central and/or Vendor Central, with direct ownership of catalog accuracy, content execution, and operational issue resolution
• Proven ability to support new product launches on Amazon or other digital retailers, coordinating across creative, operations, and external agency partners
• Experience managing multi-SKU catalogs with parent/child variations and frequent updates
• Strong experience writing or adapting marketplace-specific product copy that balances brand voice, retailer requirements, and compliance standards
• Experience collaborating cross-functionally with Creative, Supply Chain/Fulfillment, Marketing, and external agencies
• Analytical mindset with ability to interpret high volumes of data into actionable insights and recommendations
• Exceptional attention to detail with the ability to manage high-volume, execution-heavy workstreams in a fast-paced environment
• Clear written and verbal communication skills, including the ability to provide concise updates and recommendations to stakeholders
• Ability to work 12-8pm UK time to allow some overlap with US (Pacific Time) hours for meetings

Nice to Have:

• Experience managing Walmart Marketplace and/or Target, including Walmart Fulfillment Services (WFS) and Target Partner’s Online (POL)
• Experience managing or supporting non-US Amazon marketplaces (e.g., Canada, UK, EU, Australia)
• Familiarity with FBA, WFS, or other fulfillment workflows, including inventory or availability monitoring
• Experience working within creative workflows and asset management tools such as Figma
• Experience managing or QA-ing A+ content, Brand Stores, and enhanced PDP experiences
• Experience documenting or improving standard operating procedures (SOPs) and operational workflows
• Background in CPG, personal care, beauty, or high-volume SKU environments