ARM Executive

The role provides support to ARM management to handle daily responsibilities that fall within the department’s mandate. It includes operational and administrative functions at the executive level that ensures smooth processing of key agency related requirements. 

Qualifications and Education :

Graduate shipping related qualification. 

Work Experience:

Must have 1+ year in a shipping agency (tramp). 

2+ year in the operations department at a shipping agency. 

Skills and Knowledge :

Good to have experience in handling external/internal issues to perform work successfully. 

Must have minimum customer service/phone skills 

Good communication skills spoken and written 

Must have a clear understanding of the time management  

Familiarity with office software and phone systems 

Must have experience from remote working or collaborating virtually.

Job Responsibilities :

Explain the principal responsibilities that the job must achieve.  Each responsibility statement should explain what is being done, why it must be done and the targeted key results to achieve it.  For example, develop and recommend (WHAT IS DONE) sales and revenue budgets in order to meet the planned growth (WHY) by understanding the external environment and internal business direction (HOW). 

• Establish an effective and productive communication with the ship agencies/vendors as per the allotted Key Performance Indicators (KPI’s) in accordance with the Customer Specific Instructions (CSI). 

• Attend daily agency/vendor related issues as per allotted list. The task includes monitoring of the dedicated mailboxes within a service-level agreement (SLA) as well as maintain all records of the tasks assigned. 

• Support Assistant Manager / Team Leader in analyzes of agency’s needs. 

• Contributes to team effort by accomplishing related results as needed.  

• Help build strong relationship with the agencies.  

• Must always be on hand and ready to perform additional related tasks assigned in the capacity as executive. 

NO: 

Category 

Winning Behaviour (Competency) 

Target Level 

ABCD 

Core Company Values 

Customer Centricity 

C 

Core Company Values 

Compliance Focus 

C 

Core Company Values 

Data & Digital Orientation 

D 

Core Company Values 

Drive for Excellence 

C 

Job Specific Competencies  

Select only 4 additional job specific competencies, add the title in the appropriate box and detail the correct target level. Refer to the Marcura Winning Behaviours and Competencies Framework document. 

Job Specific  

Attention to Detail & Quality 

C 

Job Specific 

Deliver Cosistency 

D 

Job Specific 

Self Improvement 

C 

Job Specific 

 Collaboration 

C