Assistant Manager - Account Management

This role is for one of the Weekday's clients

Min Experience: 4+ years

Location: Remote (India)

JobType: full-time

We are looking for a proactive and client-focused Assistant Manager – Account Management to build and nurture strong client relationships while driving exceptional service delivery. The ideal candidate will have proven expertise in Account Management, Client Servicing, and Brand Management, with the ability to understand client objectives, coordinate cross-functional teams, and ensure successful execution of projects and campaigns.

This role requires a strategic thinker with excellent communication and stakeholder management skills who can balance business objectives with client expectations while identifying opportunities for long-term growth and partnership.

Key Responsibilities

• Serve as the primary point of contact for assigned clients, ensuring a seamless and high-quality client experience.
• Build and maintain strong, long-term relationships with key stakeholders and decision-makers.
• Understand client business goals, brand positioning, and market challenges to provide effective solutions and recommendations.
• Manage end-to-end account servicing, including project planning, execution, delivery, and post-delivery support.
• Coordinate with internal teams such as creative, operations, strategy, product, and delivery to ensure timely and successful project completion.
• Monitor project timelines, budgets, deliverables, and quality standards while proactively addressing risks and escalations.
• Develop account growth strategies by identifying upselling and cross-selling opportunities within existing client portfolios.
• Collaborate with brand and marketing teams to ensure campaigns and initiatives align with client objectives and brand guidelines.
• Present reports, performance updates, and strategic recommendations to clients in a clear and professional manner.
• Track key account metrics, client feedback, and service quality to continuously improve customer satisfaction and retention.
• Support business development initiatives by participating in client presentations, proposals, and strategic discussions.
• Stay updated on industry trends, competitor activities, and market developments to provide valuable insights to clients.

Required Skills & Qualifications

• 4–12 years of relevant experience in Account Management, Client Servicing, Brand Management, or Client Relationship Management.
• Strong understanding of client lifecycle management and stakeholder engagement.
• Demonstrated ability to manage multiple accounts and projects simultaneously in a fast-paced environment.
• Experience working closely with cross-functional teams to deliver client-focused solutions.
• Excellent verbal and written communication, presentation, and negotiation skills.
• Strong problem-solving abilities with a proactive and solution-oriented mindset.
• Commercial awareness with the ability to identify growth opportunities and contribute to revenue expansion.
• Strong organizational skills with attention to detail and the ability to manage priorities effectively.
• Proficiency in Microsoft Office and familiarity with CRM or project management tools is an advantage.
• Bachelor's degree in Business, Marketing, Communications, or a related field; a postgraduate qualification is a plus.

Preferred Candidate Profile

• Proven experience in managing high-value client relationships and delivering measurable business outcomes.
• Strong understanding of branding, campaign execution, and customer engagement strategies.
• Ability to thrive in a collaborative environment while taking ownership of client success.
• A customer-first mindset with excellent interpersonal skills and a commitment to delivering exceptional service.