This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Brokerage Client Service Associate based in India.
This role offers the opportunity to support clients and financial partners within a fast-growing fintech environment focused on modern brokerage solutions. You will serve as a key point of contact, helping resolve operational requests, trading questions, account inquiries, and platform-related needs. Working remotely as part of a global team, you will collaborate with specialists across operations, technology, product, and customer success. The position combines financial services knowledge, problem-solving skills, and strong client communication. You will contribute to delivering reliable brokerage experiences while supporting innovative API-driven financial products. This is an ideal opportunity for someone who enjoys ownership, teamwork, and solving complex client challenges in a dynamic environment.
Accountabilities:
- Act as a first point of contact for clients and brokerage partners, addressing service requests and operational questions.
- Support a wide range of brokerage-related inquiries, including account services, trading activities, transfers, funding, and operational processes.
- Process operational requests such as order submissions, account maintenance, fund distributions, cash and stock journals, and other brokerage activities.
- Collaborate with internal teams, including trading, operations, sales, solutions, customer success, engineering, and product teams, to resolve client issues.
- Provide support for basic technical requests, including API-related questions, platform navigation, workflow guidance, and troubleshooting.
- Maintain accurate records and ensure operational requests are handled efficiently and in compliance with established procedures.
- Participate in operational projects and improvement initiatives as assigned.
- Build strong relationships with clients and partners by providing responsive, reliable, and professional support.
Requirements:
- 1–2 years of experience working in the securities industry or financial services environment.
- FINRA Series 7 license or ability to obtain the certification within the first 6 months of employment.
- Understanding of brokerage operations, financial markets, and client service processes.
- Familiarity with FINRA, federal, and SEC regulations.
- Basic knowledge of KYC requirements and client onboarding processes.
- Strong attention to detail, accuracy, and reliability when managing financial and operational tasks.
- Excellent written and verbal communication skills with the ability to interact effectively with clients and internal teams.
- Strong problem-solving abilities and willingness to take ownership of challenges.
- Ability to collaborate effectively within a remote, globally distributed team.
- Adaptability and enthusiasm for learning new systems, workflows, and responsibilities.
Benefits:
- Fully remote work opportunity for candidates based in India.
- Competitive salary package with stock option opportunities.
- Health benefits to support employee wellbeing.
- One-time home office setup allowance of USD $500.
- Monthly remote work stipend of USD $150 through a company-provided payment card.
- Opportunity to work within an innovative fintech environment.
- Exposure to global financial markets, brokerage technology, and modern API-driven platforms.
- Collaborative international team culture with opportunities for professional growth.
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