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This position is posted by Jobgether on behalf of a partner company. We are currently looking for an Enterprise Customer Success Manager in India.
This role offers the opportunity to lead customer success initiatives for enterprise clients in a fast-growing B2B SaaS environment. The Enterprise Customer Success Manager will be responsible for guiding clients through large-scale digital transformation and GRC automation projects, ensuring adoption, satisfaction, and business outcomes. You will serve as a trusted advisor to executive stakeholders, including CISOs and CIOs, driving strategic reviews, providing actionable insights, and identifying opportunities for growth. The position requires ownership of account health, revenue retention, and expansion, while mentoring junior team members and shaping scalable processes. This is a dynamic role that blends strategic account management, project leadership, and operational excellence, all within a remote-first, innovative environment. Success in this role directly impacts enterprise client transformation and long-term partnerships.
Accountabilities:
- Own a portfolio of high-value mid-market and enterprise accounts, driving Gross Revenue Retention (GRR) through renewals, upsell, and cross-sell opportunities.
- Lead GRC transformation initiatives, coordinating internal product and delivery teams to align project outcomes with client business goals.
- Serve as a strategic advisor to CISOs, CIOs, and senior stakeholders, providing guidance on security, compliance, and industry best practices.
- Monitor account health metrics such as NPS, product adoption, engagement trends, and usage depth to proactively address risks and optimize customer experience.
- Conduct Quarterly Business Reviews (QBRs) and Executive Business Reviews (EBRs), communicating value delivered and aligning on future strategies.
- Act as a subject-matter expert (SME) within the Customer Success team, mentoring other CSMs, enhancing internal processes, and contributing to scalable playbooks.
- 6–10 years of experience in customer success, consulting, or project management, preferably managing mid-market or enterprise accounts.
- Proven track record in leading complex, multi-phase digital transformation initiatives with measurable impact.
- Strong knowledge of Governance, Risk, and Compliance (GRC) frameworks (e.g., GDPR, HIPAA, SOC 2) and experience in enterprise adoption of related solutions.
- Excellent project management skills, with the ability to manage multiple initiatives simultaneously.
- Exceptional communication and relationship-building skills, with experience engaging senior executives.
- Proficiency in CRM platforms, data analysis, and reporting tools.
- Strong mentoring and leadership capabilities to support team development and process improvement.
- Remote-first work environment with flexible hours.
- Five-day workweek with flexible scheduling.
- Group medical insurance covering employees, spouses, and children.
- Group accident coverage.
- Company-provided technology devices.
- Education reimbursement program.
- Opportunities to work on high-impact, enterprise-scale customer transformation projects.
Requirements:
Benefits:
Why Apply Through Jobgether?
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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