This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Global Travel Coordinator based in India.
This role is responsible for ensuring smooth, compliant, and efficient business travel operations across India and selected APAC regions. You will manage high-volume travel requests end-to-end, including bookings, changes, cancellations, and real-time traveler support, while ensuring alignment with corporate travel policies. The position plays a key role in delivering a seamless employee travel experience by coordinating with internal teams, external travel vendors, and travel management partners. You will also handle shared inboxes, ticketing queues, and first-line support across multiple communication channels. This is a highly operational and service-driven role requiring strong organization, responsiveness, and attention to detail. The environment is fast-paced, globally connected, and focused on delivering a frictionless travel experience for employees.
Accountabilities:
- Manage end-to-end corporate travel arrangements, including flights, hotels, and ground transportation, ensuring compliance with company travel policies.
- Handle shared travel inboxes, helpdesk queues, and Slack-based requests while meeting defined SLAs and response standards.
- Provide first-level traveler support, including changes, cancellations, rebookings, and real-time assistance during travel disruptions.
- Coordinate with Travel Management Companies (TMCs) and vendors to ensure smooth ticketing, seat assignments, and service delivery.
- Assist with visa-related documentation, including invitation letters and corporate travel requirements for India and APAC regions.
- Support expense processing and travel-related programs, including Coupa-based workflows and meal/voucher coordination.
- Maintain accurate travel records and ensure adherence to internal policies, compliance standards, and reporting requirements.
Requirements
This role requires strong operational travel experience, excellent communication skills, and the ability to manage high-volume requests in a structured and service-oriented environment. The ideal candidate is detail-focused, responsive, and comfortable working across global time zones while collaborating with multiple stakeholders.
- 2–5 years of experience in corporate travel management, travel operations, or a Travel Management Company (TMC).
- Strong knowledge of India domestic travel processes and exposure to APAC travel coordination.
- Experience with corporate travel and expense tools such as Egencia, Coupa, or similar platforms.
- Familiarity with GDS systems (e.g., Amadeus or Sabre) is a strong advantage.
- Experience managing shared inboxes, ticketing systems, or chat-based support tools (e.g., Slack).
- Excellent written and verbal communication skills in English with a strong customer-service mindset.
- Ability to work flexible shifts to support global and APAC time zones when required.
Benefits
- Fully remote role based in India
- Exposure to global travel operations across multiple regions
- Opportunity to work with enterprise-grade travel and expense systems
- Dynamic, fast-paced, and internationally connected work environment
- Skill development in travel operations, vendor management, and corporate services
- Collaborative team culture with strong focus on service excellence
- Opportunity to contribute to improving employee travel experience at scale.
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