Gravity Engineering Services - L2 Linux Windows System Admin

Job Title: L2 Linux/Windows System Administrator

Location: Bengaluru

Experience Level: 4–8 years

Reports To: IT Infrastructure Manager / System Admin Lead

Job Summary:

We are seeking an experienced Level 2 (L2) System Administrator with a strong background in both Linux and Windows environments. The ideal candidate will be responsible for maintaining system uptime, handling user requests, performing troubleshooting, and escalating issues to L3 when required. The role demands hands-on technical proficiency, strong problem-solving skills, and the ability to support production and enterprise environments.

Key Responsibilities:

• Monitor and manage Windows and Linux servers (physical/virtual)
• Perform OS-level troubleshooting, including service failures, boot issues, and system performance
• Manage Active Directory, DNS, DHCP, Group Policy, and basic user administration
• Handle Linux-based services: Apache/Nginx, SSH, cron jobs, system logs, and user/group management
• Patch systems, update firmware, and maintain compliance with security policies
• Coordinate with L1 support and take ownership of escalated incidents/tickets
• Perform regular backups, restore procedures, and support disaster recovery plans
• Assist with automation tasks using PowerShell, Bash, or Python (basic scripting)
• Document SOPs, changes, and troubleshooting guides
• Ensure server and system health using tools like Nagios, Zabbix, SolarWinds, etc.
• Participate in on-call rotation and respond to incidents within SLA

Required Skills and Experience:

• 3–5 years of experience in system administration roles
• Proficiency in Linux (Red Hat/CentOS/Ubuntu) and Windows Server (2016/2019/2022)
• Strong knowledge of command-line tools, shell scripting (Bash/PowerShell), and remote management tools
• Experience with virtualization platforms: VMware, Hyper-V, or similar
• Working knowledge of ITIL-based ticketing systems (ServiceNow, Jira, etc.)
• Familiarity with cloud platforms (AWS, Azure, or GCP) is a plus
• Ability to analyze logs and system reports for troubleshooting
• Good understanding of network protocols: TCP/IP, SSH, RDP, SMB, NFS

Preferred Qualifications:

• Certifications such as RHCSA, Microsoft MCSA/MCSE, CompTIA Linux+/Server+, or ITIL Foundation
• Experience with configuration management tools like Ansible, Puppet, or SCCM
• Awareness of cybersecurity and patch management practices

Soft Skills:

• Excellent communication and documentation skills
• Strong analytical and troubleshooting abilities
• Ability to work under pressure and manage multiple tasks
• Team player with a proactive attitude