HSOGS MS Dynamics 365 CE lead Functional Consultant Immediate (6-9 Years) - ST

HSO Success and Ambition

HSO are a leading Microsoft Dynamics Gold partner who were founded in 1987 specializing in sectors such as Retail, Rental, Manufacturing, Professional Services and Local Government. With a head count of over 280 employees in the UK, winning multiple awards such as 2020 Microsoft Partner of the Year, Best Tech company 2021 and Top 3 Large Companies to work for 2021 our reputation in the Dynamics Market is higher than ever.

Prioritizing customer satisfaction, our expertise and pragmatic approach to each customer’s business needs enable us to provide a 100% reference-able solution, supported by award winning 24-hour support. Our recruitment moto has always been – ‘We don’t want good people to just join us, we want them to stay with us’. Ensuring our employees are challenged, supported and engaged in our wider family is key to our continued success – we have a designated Learning and Development Team who are continuously offering the best training on the market, combined with an Engagement Team who are creative in ways we can have social activities virtually. From online chess tournaments to coffee mornings, to Netflix and book clubs, virtual singing classes, online yoga – the list is endless!

Key Responsibilities

• Engage with stakeholders to understand business processes, pain points, and requirements related to sales and marketing.
• Translate business needs into functional designs and configure D365 CE Sales & Marketing modules to meet requirements.
• Configure entities, business rules, workflows, forms, views, dashboards, and security roles. Collaborate with technical teams on custom development (plugins, integrations, Power Automate, etc.).
• Map out end-to-end sales cycles (lead → opportunity → order → invoice) and marketing campaigns, recommending process improvements.
• Support integration with external applications (ERP, marketing automation, LinkedIn, Outlook, Power Platform, etc.) and ensure data quality and migration strategy.
• Prepare functional test cases, conduct UAT with business users, and support go-live activities.
• Deliver workshops, user training, and documentation to ensure adoption of the solution.
• Stay up to date with the latest Dynamics 365 CE Sales & Marketing capabilities, releases, and best practices.

Required Skills & Experience

• 5–9 years of hands-on functional experience with Microsoft Dynamics 365 CE (CRM), specifically in Sales and Marketing modules.
• Proven track record of implementing Lead, Opportunity, Quote, Order, Invoice management processes in D365 CE.
• Strong experience in Campaigns, Marketing Lists, Customer Journeys, Segmentation, and Marketing Insights.
• Good understanding of Power Platform (Power Automate, Power Apps, Power BI) for extending CE solutions.
• Experience with data migration and integrations (using Azure services, KingswaySoft, or other middleware).
• Ability to prepare functional design documents, process flows, and solution documentation.
• Strong communication, stakeholder management, and client-facing consulting skills.

• Microsoft certifications such as MB-210 (Dynamics 365 Sales) or MB-220 (Dynamics 365 Marketing).

• Health Insurance
• Food Coupons
• Gym and Telephone/Internet bill Reimbursement
• Leave Travel Allowance (can be claimed only twice in a block of FOUR calendar years)
• PF
• NPS (Optional)
• HSO Perks
• Great Work Culture