IT 1st/2nd Level Support (m/w/d)

Company : Lab14

Job Type : Full Time

Remote / Work from Home

Number of Applicants

000+

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Job Description - IT 1st/2nd Level Support (m/w/d)

In your new position, you will be the first point of contact for all IT-related problems and inquiries for all Lab14 Group employees as well as the local IT contact person on site. You will represent the IT Shared Service Center to our internal customers (users) and act as the “face of IT”. Are you a strong communicator and not afraid of new and exciting challenges in a high-tech environment? Then we look forward to receiving your detailed application documents.

First and second level support
Acceptance, analysis and processing of support requests from users
Documentation of support requests in a trouble ticket system and forwarding to the responsible departments as required
Close cooperation with the IT team to isolate and solve IT-related problems
User & rights management
Installation, configuration and administration of end devices
Installation, configuration and administration of the Microsoft environment
Ensuring the operation of the IT infrastructure used
Active participation in current IT projects and processes
Expansion and maintenance of IT documentation and knowledge database

Good knowledge of IT hardware
Advanced network knowledge
Operating knowledge of Windows required, Linux and virtualization desirable
Experience with the administration of Microsoft 365
Good Active Directory knowledge
Initial first-level support experience
ITIL knowledge (ideally certification) desirable
At least language level B2 in German and English
Proven ability to deal with new IT topics and master changing IT challenges
Friendly & communicative appearance, enjoyment of IT as well as independent and solution-oriented work round off your profile

A varied, exciting role in a successful group of companies with a motivated team.
We also offer:

A secure job with performance-related pay and a permanent employment contract
Flexible working time model with mobile working
Professional and personal development opportunities including an annual training budget
30 days' vacation
Flat hierarchies and working in a collegial and committed team
Job ticket / company bike
Good transport links / parking
Benefits through employee portals
Employee catering with water, tea, coffee and Freshtaste offers

Bettina Mayer | HR Specialist
M | +49 160 964 265 53
E | [email protected]

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IT 1st/2nd Level Support (m/w/d)

Job Description - IT 1st/2nd Level Support (m/w/d)

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