IT Operation analyst

As an IT Operations Analyst, you will support daily technology operations by monitoring systems, resolving incidents, and helping maintain a stable and efficient IT environment. You will work closely with internal teams to identify issues, improve processes, and ensure high-quality service delivery.

• Monitor IT systems, applications, and infrastructure to identify potential issues and ensure operational stability.


• Analyze and troubleshoot technical incidents, coordinating with relevant teams to restore services quickly.


• Support incident, problem, and change management processes according to established procedures.


• Perform root cause analysis and contribute to preventive measures to reduce recurring issues.


• Maintain operational documentation, knowledge articles, and support procedures.


• Collaborate with infrastructure, application, and service teams to improve system performance and reliability.


• Assist with system updates, deployments, and operational activities while minimizing business disruption.


• Track service performance metrics and contribute to continuous improvement initiatives.


• Follow security, compliance, and operational standards to protect business systems and data.

Requirements:

The ideal candidate has a strong foundation in IT operations, excellent troubleshooting abilities, and the ability to work effectively in a collaborative technology environment. You should be comfortable managing priorities, resolving technical challenges, and supporting users and systems in a fast-paced setting.

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field, or equivalent professional experience.


• Experience working in IT operations, technical support, systems administration, or a similar technology role.


• Strong understanding of IT infrastructure concepts, operating systems, networks, and enterprise applications.


• Experience with incident management, troubleshooting, and service management processes.


• Ability to analyze technical issues, identify root causes, and implement effective solutions.


• Familiarity with monitoring tools, ticketing systems, and IT service management practices.


• Strong organizational skills with the ability to manage multiple priorities.


• Excellent communication skills and ability to collaborate with technical and non-technical stakeholders.


• Ability to work independently while contributing effectively within a global team environment.


• Strong attention to detail and commitment to operational excellence.


• Willingness to learn new technologies and continuously improve technical skills.

Benefits:

• Full-time remote opportunity based in India.


• Opportunity to work within a global technology environment supporting large-scale digital platforms.


• Exposure to modern IT operations practices and enterprise-level systems.


• Professional growth opportunities through collaboration with experienced technology teams.


• Opportunity to contribute to operational improvements and technology initiatives.


• Dynamic and innovative workplace focused on continuous learning and development.


• Competitive compensation package and employee benefits (details shared during the hiring process).