Junior Customer Care Specialist (Deutschsprachig)

At Journi, a creative tech company and Austria's most innovative start-up of 2024, we’re building the world’s #1 most-downloaded printing app. Our app empowers customers to effortlessly create beautiful photo books and other print products. Using AI technology, we automatically create personalized designs based on the content our users want to print. Be part of a team of highly motivated and like-minded individuals who you can learn from—and who are excited to learn from you too!

Are you positive, emphatic and customer-centric? You love to lend a helping hand and are known for your heart of gold? Do you have a passion for writing and speak fluent German? Sound like you? Then keep reading! We are looking for a support hero to join the Journi team as a Junior Customer Care Specialist (German speaking)!

• Work full time (38.5 h/w) and learn from a passionate, motivated and super international team
• Be the first point of contact for our customers
• Manage customer communication (in multiple languages, but focusing on German language) through various support channels and user touchpoints
• Define new support templates, filters and shortcuts to constantly optimise support
• Be the voice of our customers by reporting issues and user pain points to the product team
• Support in customer development, customer surveys and beta testing groups
• Be hands-on in reporting, analysing and presenting data and results
• Work with the design, product and marketing teams
• Reach monthly targets to fulfill your own and company-wide objectives 
• Give and receive constructive feedback and foster an environment for constant improvement
• Help document processes to better share knowledge with team members
• Be creative by always finding new ways to help or delight our users

• You can speak German (native or C2 level) and English (C1 level) 
• You have playful and empathetic writing skills
• You care about good grammar and spelling!
• You are patient, service-oriented and genuinely want to resolve problems
• You are a strong communicator and don’t shy away from presenting or talking in front of a group of people
• You are known for your creativity and out-of-the-box approach when it comes to finding solutions for any challenge that comes your way
• You are interested in the “why” (e.g. Why does a customer behave in a certain way?) 
• You are a pro with social media (Facebook, Instagram, Twitter) and email
• You work efficiently, prioritize workloads, and meet critical project deadlines
• You are constantly learning, asking for feedback, self-motivated and hungry to succeed
• You are an EU citizen or have a valid working permit for Austria
• You are able to relocate to / based in Vienna - the world’s most liveable city!

A happy team makes for a happy workplace. We wouldn’t be able to do what we are doing without our team and that’s why we offer:

• A fair annual gross salary in accordance with the Collective Agreement, starting at EUR 36.000. Our final offer depends on your experience and qualifications amongst other factors.

Plus, a bunch of awesome social benefits, such as:

• Vacation goals: 25 days off per year, plus 1 extra day for every year you stick around (up to 5 extra days!)

• A space to thrive: a fun, bright and award-winning office built by the Journi Team, complete with ping-pong and foosball tables to blow off steam

• Work your way: enjoy a hybrid working model with 40% home office days and flexible hours (core hours: 10am-4pm Mo-Th; and 10am-2pm Fri)

• Lunch on us: receive a €5.50 Pluxee voucher per working day

• Go places: we reimburse your public transport card for Vienna €365 yearly

• Plan for tomorrow: additional €300 yearly towards your private pension fund

• Team first: join our yearly team-building Journi to exciting destinations

• Mac your life easier: with a company MacBook, also available for personal use

• Refresh and recharge: in-house or online yoga sessions every two weeks

• Stay healthy: regular in-house health check with Haelsi

• Unlock language skills: with a premium Busuu App membership

• Professional development: Access to resources, courses, and learning programs to help you excel in your role

• Fuel your day: fruits, cereals, yogurt, and milk variations — on the house

• Brew up productivity: Italian-style coffee and teas in our coffee kitchen

• Special treatment: enjoy a premium membership on all Journi products

Please include your CV and motivation letter in your application :)

What steps can you expect in the interview process:

1. Intro call with our People & Culture Team (30m)
2. Technical interview with the Customer Care Team (1h)
3. Final Interview with the Leadership Team (1h)

Looking forward to meeting you!