Marella Cruises - Receptionist

Main focus of position is the efficient operation of the Reception Desk, ensuring that passengers are handled in a polite and friendly manner and that their enquiries and concerns are handled correctly and followed through to completion. Above all, maintaining an upbeat, polite, friendly and outgoing demeanor and providing a consistent level of service style for the product.

• Contract based permanent job
• Free meals and accommodation on board
• Medical insurance provided by employer
• Work with international team members
• Couples are welcome to apply
• Professional growth opportunities
• SHIPS SAILING AROUND THE WORLD

• Maintain an upbeat, polite, friendly and outgoing demeanor while providing a consistent level of service.
• Maintain the reception guest log book with great detail , ensuring that any issues or comments of interest are recorded for future reference.
• Communicates all guest concerns or issues to the relevant department for action and follow up.
• Create AVOs for maintenance problems in guest cabins.
• Issue replacement swipe cards and cabin keys.
• Assist guests with onboard accounts, accepting deposits, payments and issuing refunds of remaining balances at the end of the cruise.
• Register credit cards for guests for account payment.
• Maintain control of their personal account and all funds received.
• Balance with Chief Purser at the end of the cruise.
• Assist passengers with keys for safety deposit boxes, hairdryers, postage stamps, etc., and place charges on respective onboard account.
• Answer telephone calls, internal and external , and assist callers with the information requested.
• Connect outside calls to the desired extension or take messages if the recipient is not available.
• Perform side duties as assigned by Guest Relations Manager or Senior Receptionist.

• Fluent in written and spoken English
• Minimum of 2 years of customer service related experience
• Ability to lead and make decisions.
• Good administrative skills.
• Work with international team members.
• Age starting 18 years old
• Tattoos are allowed (except offensive and facial)

Nationalities that we process: 🇱🇹 🇱🇻 🇪🇪 🇵🇱 🇷🇺 🇧🇾 🇺🇦 🇲🇩 🇰🇿 🇰🇬 🇺🇿 🇦🇲 🇦🇿 🇹🇯 🇹🇲 🇬🇪

Last updated: October 12, 2023

You can submit your Resume here by pushing APPLY TO POSITION button below

If you are not sure what position to apply for, you may instead submit a general application here and we will advise you:

https://ismira.breezy.hr/p/c3fb653b09b501-general-application-for-hospitality-positions